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How to Manage Your Healthcare with MyChart

Manage your healthcare and billing with MyChart

MyChart is a free online patient portal that UW Medicine offers patients. With MyChart, you can easily access your medical records, appointment scheduling, billing and payment information, prescription refills and more — all in one secure location.

With MyChart, you can:

  • Book and view appointments online
  • Check-in for your appointment ahead of time with eCheck-In
  • Pay bills, sign up for paperless statements and request financial assistance
  • Message your care team
  • Request prescription refills
  • View lab results and health records

Sign into MyChart

How to sign up for MyChart (formerly known as eCare)

How to sign up for MyChart (formerly known as eCare)

Create a MyChart account by following the directions below that apply to your current account status. Questions? Contact the UW Medicine Customer Care Center at 855.520.5151.

If you were using eCare, you won't need to do anything to switch to MyChart — eCare automatically updated to MyChart for you.

You can register for a new MyChart account at

If you previously used the Cerner Health portal affiliated with UW Medical Center – Montlake or Harborview Medical Center, you can register for a new MyChart account at

If you currently use the Cerner Health portal affiliated with UW Medical Center – Montlake or Harborview Medical Center, you can register for a new MyChart account at

If you previously used the MobileMD portal affiliated with UW Medical Center – Northwest, you can register for a new MyChart account at

If you previously used SCCA’s Caresi, you can register for a new MyChart account at

What’s happening with UW Medicine’s existing patient portals?

What happened to UW Medicine’s former patient portals?

On March 27, 2021, UW Medicine’s patient portals merged into one – known as MyChart. That means that no matter where you received care, MyChart will now serve as your patient portal.

If you already had eCare, your account automatically updated to MyChart on March 27. UW Medicine’s other patient portals – known as Cerner and Mobile MD – retired on March 27. If you were previously using another patient portal, see the directions above to create a new patient account.

MyChart Features

MyChart offers many features to help you manage your care. The chart below shows all the features that existed before March, and the helpful new features we’ve added.

Billing and Insurance

Pay your bills  
Pay as guest  
Set up payment plans  
View payment history  
Sign up for paperless billing  
See statements and billing letters  
Request financial assistance  
Ask billing questions  
Receive cost estimates  
See insurance summary / plan details  

Visits and Scheduling

See past hospital admissions and emergency visits  
(for care provided after March 27, 2021)
Schedule or request an appointment  
View upcoming and past appointment details  
Check-in ahead of time (eCheck-In)  
Receive Fast Past offers for earlier appointments  
Receive wait list updates  
Cancel an appointment  
Receive preventive care reminders  

Messaging and Questions

Request prescription refills  
Send and receive messages from your care team  
Receive medical advice  
Contact customer service  

Health Records and Information

Request release of information  
Download your medical record  
Review and update your medical history  
Read your current health summary  
See your medications  
Review test results  
See your immunizations  
View your eyeglass or contact lens prescription  
Get your care plan  
Find growth charts  
Read about health trends  

Frequently asked questions

Enrollment and access

You can register for a new MyChart account at

Any UW Medicine or Seattle Cancer Care Alliance (SCCA) patient 18 years or older can use MyChart. You can even use MyChart to take care of your children and other family members all from one account.

Yes, there is a MyChart app for iOS and Android mobile devices.  

Current eCare users

If you previously used eCare, you will still have access to all your information you're used to viewing. Now you'll also be able to see your hospital admissions and emergency department visits as well as billing and payment details. See all of the new features in the chart above.

Current UW Medicine patients without a patient account

When you create your MyChart account, you will be able to see your UW Medicine medical records from visits with your primary care provider, laboratory results and imaging such as x-rays. You can request via MyChart your records from hospital stays or emergency room visits. If you have any questions, please call 855.520.5151.

Any new appointments, hospital visits or emergency department visits will be available through MyChart from March 27 on. See instructions on how to request medical records in the accordion below.

If you’d like to see medical information from prior visits that is not visible in MyChart, you can request those records via MyChart or fill out a release of information via phone, email or regular mail.

New billing features

You can see and pay all of your UW Medicine bills on MyChart, including balances from before MyChart went live. You access your bills the same way you do your medical information — using your MyChart login. Simply log in using your username and password or sign up for a new account. You will have access to the billing information for which you are financially responsible without any additional set-up required.

You will be able to see all historical information for any of your outstanding accounts, regardless of where you were seen. Please note that certain services (such as laboratory services, Airlift Northwest and Valley Medical Center) will still be accessed through separate portals.

For most UW Medicine statement data, including historical charge details are accessible through your MyChart account.

To access your physician billing, Harborview statements for dates of service prior to March 27, 2021, you will need to access the existing Harborview physician portal. Online payment for these balances will be through your MyChart account, or through MyChart's "pay as guest" feature. Services at Harborview after March 27, 2021 will be accessible through your MyChart account.

Questions about where to find your bill, or need help paying? Contact us at 206.520.0400 or toll free at 855.520.0400.

Billing access is controlled separately from clinical details. Access to billing-related details, including statements, ability to pay, and billing letter communications is available only to the person who is financially responsible (known as the guarantor).

Proxies will not have access to billing information. If you are responsible for more than just your own bill, you will see all of your accounts as separate tiles on the billing home page within MyChart.

For example, if you are a patient, but also have 2 children at UW Medicine that you are financially responsible for (the guarantor), you will see an entry for your own bill, and 2 separate entries for each child.

Style Adjustments

Can I add a record of my COVID-19 vaccine to MyChart if I received it outside the UW Medicine system?

Yes. You may do this by sending a photo of your vaccine card to your provider through MyChart or by bringing your vaccine card to your next appointment with a UW Medicine provider. If you received your vaccination through UW Medicine, there is no need to do anything as a record of your vaccination will be added automatically to our system.