How to Manage Your Healthcare with MyChart
Manage your healthcare and billing with MyChart
MyChart is a free online patient portal that UW Medicine offers patients. With MyChart, you can easily access your medical records, appointment scheduling, billing and payment information, prescription refills and more — all in one secure location.
With MyChart, you can:
- Book and view appointments online
- Check-in for your appointment ahead of time with eCheck-In
- Pay bills, sign up for paperless statements and request financial assistance
- Message your care team
- Request prescription refills
- View lab results and health records
How to sign up for MyChart (formerly known as eCare)
How to sign up for MyChart (formerly known as eCare)
Create a MyChart account by following the directions below that apply to your current account status. Questions? Contact the UW Medicine Customer Care Center at 855.520.5151.
If you were using eCare, you won't need to do anything to switch to MyChart — eCare automatically updated to MyChart for you.
If you previously used the Cerner Health portal affiliated with UW Medical Center – Montlake or Harborview Medical Center, you can register for a new MyChart account at https://mychart.uwmedicine.org/signup.
If you currently use the Cerner Health portal affiliated with UW Medical Center – Montlake or Harborview Medical Center, you can register for a new MyChart account at https://mychart.uwmedicine.org/signup.
What’s happening with UW Medicine’s existing patient portals?
What happened to UW Medicine’s former patient portals?
On March 27, 2021, UW Medicine’s patient portals merged into one – known as MyChart. That means that no matter where you received care, MyChart will now serve as your patient portal.
If you already had eCare, your account automatically updated to MyChart on March 27. UW Medicine’s other patient portals – known as Cerner and Mobile MD – retired on March 27. If you were previously using another patient portal, see the directions above to create a new patient account.
MyChart offers many features to help you manage your care. The chart below shows all the features that existed before March, and the helpful new features we’ve added.
Billing and Insurance
|Pay your bills|
|Pay as guest|
|Set up payment plans|
|View payment history|
|Sign up for paperless billing|
|See statements and billing letters|
|Request financial assistance|
|Ask billing questions|
|Receive cost estimates|
|See insurance summary / plan details|
Visits and Scheduling
|See past hospital admissions and emergency visits||
(for care provided after March 27, 2021)
|Schedule or request an appointment|
|View upcoming and past appointment details|
|Check-in ahead of time (eCheck-In)|
|Receive Fast Past offers for earlier appointments|
|Receive wait list updates|
|Cancel an appointment|
|Receive preventive care reminders|
Messaging and Questions
|Request prescription refills|
|Send and receive messages from your care team|
|Receive medical advice|
|Contact customer service|
Health Records and Information
|Request release of information|
|Download your medical record|
|Review and update your medical history|
|Read your current health summary|
|See your medications|
|Review test results|
|See your immunizations|
|View your eyeglass or contact lens prescription|
|Get your care plan|
|Find growth charts|
|Read about health trends|
Frequently asked questions
Enrollment and access
Any UW Medicine or Seattle Cancer Care Alliance (SCCA) patient 18 years or older can use MyChart. You can even use MyChart to take care of your children and other family members all from one account.
Current eCare users
If you previously used eCare, you will still have access to all your information you're used to viewing. Now you'll also be able to see your hospital admissions and emergency department visits as well as billing and payment details. See all of the new features in the chart above.
Current UW Medicine patients without a patient account
When you create your MyChart account, you will be able to see your UW Medicine medical records from visits with your primary care provider, laboratory results and imaging such as x-rays. You can request via MyChart your records from hospital stays or emergency room visits. If you have any questions, please call 855.520.5151.
Any new appointments, hospital visits or emergency department visits will be available through MyChart from March 27 on. See instructions on how to request medical records in the accordion below.
If you’d like to see medical information from prior visits that is not visible in MyChart, you can request those records via MyChart or fill out a release of information via phone, email or regular mail.
New billing features
You can see and pay all of your UW Medicine bills on MyChart, including balances from before MyChart went live. You access your bills the same way you do your medical information — using your MyChart login. Simply log in using your username and password or sign up for a new account. You will have access to the billing information for which you are financially responsible without any additional set-up required.
You will be able to see all historical information for any of your outstanding accounts, regardless of where you were seen. Please note that certain services (such as laboratory services, Airlift Northwest and Valley Medical Center) will still be accessed through separate portals.
For most UW Medicine statement data, including historical charge details are accessible through your MyChart account.
To access your physician billing, Harborview statements for dates of service prior to March 27, 2021, you will need to access the existing Harborview physician portal. Online payment for these balances will be through your MyChart account, or through MyChart's "pay as guest" feature. Services at Harborview after March 27, 2021 will be accessible through your MyChart account.
Billing access is controlled separately from clinical details. Access to billing-related details, including statements, ability to pay, and billing letter communications is available only to the person who is financially responsible (known as the guarantor).
Proxies will not have access to billing information. If you are responsible for more than just your own bill, you will see all of your accounts as separate tiles on the billing home page within MyChart.
For example, if you are a patient, but also have 2 children at UW Medicine that you are financially responsible for (the guarantor), you will see an entry for your own bill, and 2 separate entries for each child.