COVID-19 (coronavirus) Information

Your health and safety is our top priority.
Patient safety | Care and services | Visitor policy | Seasonal flu vaccine


Make & manage appointments

Make Appointment

Questions about COVID-19? Learn more about care, testing and services.

Call to make an appointment.


Book primary care and new pregnancy appointments online.

Book online

Returning patients can book or request appointments in eCare.

Appointments may be by phone or video (telehealth).

Learn more

Manage Appointments

Find the time, date, location and other important details about your appointment in eCare.

Sign in to eCare

Cancel an appointment

You can cancel your appointment online.

Cancel appointment in eCare

Don't have an eCare account?

Cancel using this form.

Please cancel at least 24 hours in advance.

Get Care Now

If you have COVID-19 related questions, please call our information line at 206.520.2885 or 855.520.2285 or visit our COVID-19 information page.

We offer five urgent care clinics, 24/7 Virtual Clinic (via phone or web) and four emergency room locations.

Interpreter options:

ኣማርኛ (Amharic): 206.520.5224
العربية (Arabic): 206.520.5229
ភាសាខ្មែរ (Cambodian): 206.520.5225
廣東話 (Cantonese): 206.520.5227
普通话 (Mandarin: 206.520.5228
فارسی (Farsi): 206.520.5233
한국어 (Korean): 206.520.5232
Pусский (Russian): 206.520.5231
Af-Soomaali (Somali): 206.520.5221
Español (Spanish): 206.520.5222
ትግርኛ (Tigrinya): 206.520.5226
Tiếng Việt (Vietnamese): 206.520.5223


Know before you go

For in-person appointments

COVID-19-related changes:

  • If you have a cough, shortness of breath, fever, chills, muscle pain, sore throat, loss of taste or smell, gastrointestinal symptoms (such as nausea, vomiting, diarrhea), headache or runny nose, call your clinic before going to your appointment. 
  • The check-in experience upon arrival has been changed to help support physical distancing 
  • Visitor restrictions are in place; review our visitor policy for up-to-date information. 
  • Anyone with symptoms that resemble COVID-19 are housed in separate rooms; they do not wait in public spaces. 

Arrive at your appointment 10-15 minutes early to allow time for check-in. Bring with you to every appointment:

  • Your insurance and photo ID cards. Be prepared to provide your co-pay (major credit cards and personal checks are accepted).
  • A list of any medications or supplements you take.
  • A list of health concerns and questions to ask your care provider.
  • New patients: Bring your medical history or a list of providers you have seen in the past.

For telehealth or phone visits

Preparing for your telehealth video-based appointment

After scheduling your appointment by phone or eCare, you will be sent a link with information about your appointment. When it is time for your appointment to begin, you'll click on this link to be connected with a provider.

Please review the instructions about how to join your doctor in a video-based visit. 

If you need help setting up your phone or computer, please call 206.520.8963 for assistance.

How to prepare for your appointment:

  • Prepare notes or have a list of topics you would like to discuss with your doctor.
  • Make sure your device is plugged in or fully charged.
  • Find a quiet space for your appointment. Choose a location where you have privacy and are less likely to get interrupted.
  • Find space that is well lit. Position yourself so that the main light source is in front, lighting up your face. 
  • Set the camera at eye level. This will make it easier for the doctor to see and engage with you.
  • Use headphones if you need privacy or are hearing impaired.
  • Have the clinic's number handy should you have technical issues or get disconnected during your visit.

Learn more about telehealth appointments.

If you need to cancel or reschedule your appointment:

  • Please do so at least 24 hours in advance.
  • To cancel: either call 206.520.5000 or log in to eCare to cancel and reschedule online.
  • Late arrivals: We will make every effort to see you, but your appointment may need to be rescheduled.

We’re committed to your privacy.

  • Family members can make appointments or inquire about appointment times for their children, parents and spouses. If you do not want appointment information shared with family members, please notify us at the time of your registration or visit.
  • If you would like to give your care team permission to talk with your family members about your care when you are not present, you will be asked to sign a form that allows us to do to.