How to Set Up MyChart Two-Step Verification
Two-step verification is a layer of security that creates an additional log-in step to verify the patient’s identity, which helps protect their personal healthcare information.
Instructions to set up two-step verification
Note: If you don’t currently have two-step verification enabled, you’ll be prompted to choose email or text as your preferred method for receiving a login code the next time you log in after May 18, 2025.
- Log in with your existing username and password.
- Check your email inbox or texts for a single-use code.
- Enter it into the MyChart login screen to get into your account
Setting up two-step verification
To begin setup, click the Set up two-step verification button.
Receiving a six-digit login code
After logging in, check your email or text messages for a one-time six-digit code sent by MyChart.
If you’re using the desktop MyChart website:
- Do not close the MyChart webpage while waiting for the login code to be delivered.
- Open a new browser tab if using the same browser to access your email.
If you’re using the mobile MyChart app:
- Keep the app open while accessing your six-digit login code via email or text message in a different application.
- If you mistakenly close the MyChart app, you will need to select “resend code” for MyChart to send a new code.
Entering the six-digit login code
Enter the six-digit code and click Verify to finish logging in. You can request a new code if needed.
Two-step verification FAQs
What is two-step verification?
Two-step verification is a security protocol that enhances the security of your account by using a secondary device or account to verify your identity. It adds a quick step to the login process to help make sure the user is who they say they are. Using two-step verification to protect online accounts is a common practice among healthcare and other organizations that deal with secure information.
Why does MyChart use two-step verification?
Two-step verification enhances the security of your account by using a secondary device or account to verify your identity. This prevents anyone but you from accessing your account, even if they know your password. By requiring a second step for login verification, we can protect user logins from remote attacks that may exploit stolen usernames and passwords.
Can I turn off two-step verification?
Starting on May 18, 2025, two-step verification will be required for MyChart login and cannot be turned off.
Do I still have to use my username and password with two-step verification?
When logging into an application that is protected by two-step verification, such as MyChart, you will still enter your username and password.
Two-step verification does not replace or require you to change your username and password.
Think of two-step verification as a layer of security added to your preexisting login method.
What do I do if I am unable to access my account?
If you’re having trouble accessing your MyChart account or have other questions:
- Read MyChart's FAQs
- Contact MyChart’s Tech Support Help Desk: Call 855.520.5151 Monday - Friday, 8:00 AM - 6:30 PM (excluding public holidays)
What if I do not receive my login code?
If you do not receive the code, check your email’s spam or junk folder and any other email addresses associated with your account. If you still have not received a code, click the “Resend code” link.
How often will I need to use two-step verification?
When this feature is turned on, you will need a new login code each time you access your account. You can select the “Trust this device” option when logging in with your code, which means you won’t be required to enter a code on that browser or device for the next 30-days.
