Billing Statements and NotificationsLearn about paperless statements and real-time balance notifications.
Balance Notifications FAQ
Why did I receive a billing notification?
UW Medicine is now offering convenient, environmentally friendly text and email notifications to more patients through secure digital platforms.
If I receive billing text or email notifications, will I still receive a paper statement?
Your statement delivery option will stay the same. If you choose to receive paper statements in the mail, you will continue to receive paper statements. If you receive paperless statements, you will continue to view your statements in MyChart. If you have not viewed your first or second statements electronically, any additional statements will be mailed to you.
Will my balance notification be the same as my statement?
Your statement reflects your balance at the time it was created. While MyChart shows the balance when you log in, there could be a difference if you get a notification on Monday, but do not check My Chart until Wednesday.
Why do the text and email notifications not include more information, like the service I am being billed for?
To protect your confidential information and comply with privacy laws, we do not display any health-related information including date of service, type of service, or physician name. All this information can be seen after you log into your MyChart account.