COVID-19 (coronavirus) Information

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Patient safety | Care and services | Visitor policy

 

Important information for current Cigna patients. Learn more.

Billing & Insurance

Understanding your healthcare costs can be a challenge. Costs depend on many factors, including your insurance, where you received care, and the types of services you received.

Types of bills you may receive as part of your service include a facility fee or hospital bill for the emergency, specialty, or ancillary services provided where you were treated. You may also receive a professional fee for the services your care provider(s) performed; and lab fees for tests, diagnostic processing and interpretation of your results. Find the full list of UW Medicine locations here.

Insurance coverage varies among individual insurers and policies. Please call your insurance company before your visit to understand what they will pay, which providers and hospitals are in-network, and what you will need to pay out-of-pocket. It is your responsibility to provide UW Medicine staff with your insurance coverage information, and to notify them if your coverage changes. Bring your insurance and photo ID cards with you to your appointment. Find out how to prepare for your appointment here.

If you need help with your bill, you may qualify for Financial Assistance. This help is available for some underinsured and uninsured patients. Learn more about UW Medicine's financial assistance program.

Patient Resources:


Click the following links to pay your bill for the facilities and physician groups listed:


Estimated average prices for medical services at UW Medicine can be found at the links below. These estimated prices include the facility portion of a patient bill and professional fees charged by physicians and other healthcare providers.

An estimate of charges for your hospital services are available upon request.  Call UW Medicine Financial Access Clearance Team (FACT) 206-598-4388 for an estimate.  The estimate is not a guarantee of what you will be charged.   Your charges will depend on the actual services you receive.

If your procedure is covered by insurance, the insurance company will decide the amount you are responsible for paying. Your total final bill will probably be very different from the estimated price. In order to understand your financial responsibility, it's important that you contact your insurance company once your provider has told you the procedures likely to be performed.

You may qualify for financial assistance if you do not have insurance coverage, if you are unable to pay the patient responsibility portion of your bill, and if you meet certain income criteria. Our staff can also help you apply for public health insurance programs such as Medicaid or Washington State Health Insurance.

See All Charge Description Master (CDM) Codes.


Patient Discount Program

Uninsured? Need medical services not covered by your current insurance plan? Starting July 1, 2020, you may qualify for a 30% discount on your bill? 

Learn more about Discount Details

Haga clic aquí para ver español

UW Medicine is offering self-pay discounts to patients and guarantors who are uninsured or are receiving services not covered by their current insurance plan. Discounts are offered and applied in our billing system for service dates starting July 1, 2020.

This program is available for services at Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, UW Physicians, and the Neighborhood Clinics. UW Medicine recognizes the financial impact healthcare costs can have when you are uninsured or insured with a non-covered service. The discount program highlights our commitment to patients and families when seeking care within UW Medicine.

DISCOUNT STEPS

Follow these steps to make sure you get the best possible savings with our prepay and uninsured discounts. This will allow you to receive both discounts.  Be sure to begin the process before you come in for your appointment or procedure.

  • Schedule your appointment or procedure. 
  • Contact your provider for the information you will need to request an estimate. 
  • At least 7 days (preferred) before your service, call the Financial Access Clearance Team (FACT) at 206.598.4388 to get an estimate by email or mail. For UW Neighborhood Clinic estimates, please ask at the clinic’s front desk or call the appointment line at 206.520.5000. Estimates for patient care may be higher or lower than actual cost, depending on the patient’s specific needs.
    • If the actual patient balance is less than the original estimate, patient or guarantor will receive a refund for any overage that was paid after the discount was applied.
    • If actual patient balance is more than the original estimate, patient or guarantor will be billed for the difference. The prepay discount will be applied to the additional charges.
  • You have two convenient payment options to pay prior to your service.  Your discount will be applied when making your full payment based on the estimate.
    • Pay in person at the location where you are getting treatment. Bring a copy of your estimate.
    • Pay by phone based on the location where you are getting treatment.  The Cashier office can look up your estimate within our system.

Harborview Medical Center Cashier
Main Hospital, 325 9th Ave, 1st Floor Center Tower, Room 150, Seattle, WA 98104
In Person Hours: M–F 8AM to 4PM
Phone: 206.744.3363 Phone Hours:  M-F 8AM – 4PM

UW Medical Center Montlake Campus Cashier
Main Hospital, 1959 N.E. Pacific St., EE-306, Seattle, WA 98195
In Person Hours: M–F 8AM to 4PM
Phone: 206.598.4550 Phone Hours:  M-F 8AM – 4PM

UW Medical Center Northwest Campus Main Admitting
Main Hospital, 1550 N 115th St, 1st Floor, Seattle, WA 98133
In Person Hours:  M–F 8AM to 4:30PM
Phone: 206.598.4550 Phone Hours:  M-F 8AM – 4PM

UW Medical Center Roosevelt Clinics Cashier Office
4245 Roosevelt Way NE, Room E153, Seattle WA 98105
In Person Hours
:  M–F 8AM to noon

Phone: 206.598.4550 Phone Hours:  M-F 8AM – 4PM

QUESTIONS? CALL US.
  • Get an estimate: call the Financial Access Clearance Team (FACT) at 206.598.4388. For UW Neighborhood Clinic estimates, please ask at the clinic’s front desk or call the appointment line at 206.520.5000.
  • Questions about hospital charges? Call Patient Financial Services (PFS) at 206.598.1950 for questions about care at Harborview, UW Medical Center – Montlake and UW Medical Center – Northwest.
  • Questions about a bill from your provider? Call 206.520.9300 with questions about professional fees charged by physicians and other healthcare providers at the Neighborhood Clinics and UW Physicians.


Your payment is due and payable 30 days from the date on the statement. This applies to patients with or without health insurance coverage. If you are having difficulty paying your bill in full, you may contact Patient Financial Services at the location you have received care to arrange a payment plan.


The WA State Surprise Billing law (HB 1065) requires health care facilities and providers to post a list of the commercial health insurer provider networks in which they participate. Click here to see the networks list for Harborview Medical Center, UW Medical Center, and UW Physicians. Click here to learn more about your rights under the Balance Billing Protection Act. If you have any questions regarding your statement and Balance Billing please contact Harborview Medical Center and UW Medical Center 206-598-1950 or UW Physicians 206-520-9300.

Below is a list of health insurance plans and government programs in which UW Medicine participates. Important: Please contact your insurance company to be sure that your care at UW Medicine will be covered. UW Medicine does not participate in every plan that each insurance company offers. Your benefit plan may have specific networks for mental health, vision, or transplant services that do not include UW Medicine. In those cases, UW Medicine would be considered "out-of-network," and your care here would not be covered.

Commercial health insurance plans

Government programs


Harborview and UW Medical Center

  • Online billing inquiries
  • Phone: 206.598.1950, Monday – Friday:  8 a.m. – 5 p.m.
  • Mailing address: Campus Box 359430, Seattle, WA 98195-9430
  • Physical location: Northwest Outpatient Medical Center (OPMC), 10330 Meridian Ave. N., Suite 260

Valley Medical Center

  • Phone: 425.251.5178 option 3, Monday – Friday: 8 a.m. –​ 5 p.m.
  • Mailing address: PO Box 35152​, Seattle, WA 98124-5152
  • Physical address: 3600 Lind Avenue, Suite 110, Renton, WA 98057

UW Physicians:

  • Phone: 206.520.9300, Monday – Friday: 8 a.m. –​ 5 p.m. 
  • Mailing address: P.O. Box 34115, Seattle, WA 98124-1115

Neighborhood Clinics/Hall Health

  • Phone: 206.520.9300, Monday – Friday: 8 a.m. –​ 5 p.m.

Airlift Northwest

  • Phone: 866.245.4373​, Monday – Friday: 8 a.m. –​ 5 p.m.​

UW Laboratory Medicine

  • Phone: 206.616.8900​, Monday – Friday: 9 a.m. - 5 p.m.

Seattle Cancer Care Alliance (SCCA)

  • Phone: 206.606.6226, Monday - Friday: 7:30 a.m. - 4:00 p.m.​


Healthcare billing processes can be confusing and hard to navigate. We've addressed some of the most commonly asked questions here.

Financial Assistance:

UW Medicine offers financial assistance, under its Financial Assistance policy, to eligible patients unable to pay for emergency or other medically necessary care. Patients who choose UW Medicine benefit from our experience, expertise and the most advanced medical care available, all within one health system. “UW Medicine” includes Airlift Northwest, Harborview Medical Center, UW Medical Center, UW Physicians, UW Neighborhood Clinics, and Valley Medical Center. 

Northwest Hospital & Medical Center integrated with UW Medical Center on 1/1/2020 to become UW Medical Center-Northwest. UW Medical Center now represents two campuses Montlake and Northwest.  Applications can be submitted:

  • Northwest Hospital and Medical Center with Dates of Service prior to 1/1/2020; Questions contact 206-598-1950
  • UW Medical Center-Northwest with Dates of Service 1/1/2020 and going forward; Questions contact 206-598-1950
  • NW-Physicians with Dates of Service prior to 1/1/2020 and going forward can be submitted to UW Physicians Patient Accounts & Inquiry; Questions contact 206-520-9300


Due to COVID-19, the CARES Act offers financial relief for individuals and families that are eligible. The financial relief may include a federal stimulus check and/or a State expanded unemployment ($600 per week March 29 - July 25). If you are applying for Financial Assistance do not include the Federal stimulus check and State expanded unemployment as income. If applicable, only include your State standard unemployment as income. If you have any questions, please contact the UW Medicine location where you are seeking care.   
 

For information about financial assistance in other languages, click the links below. 


የሚሰጠው የፋይናንስ እርዳታ​​

UW Medicine ባለው የፋይናንስ እርዳታ ፖሊሲ መሠረት፣ ለድንገተኛ ሕክምና ወይም ለሌላ በሕክምና አስፈላጊ ለሆነ እንክብካቤ መክፈል ለማይችሉ ብቁ ታካሚዎች የፋይናንስ እርዳታ ይሰጣል። የ UW Medicine ን የሚመርጡ ታካሚዎች፣ ካለን ልምድ፣ ሞያና ባለው በጣም ዘመናዊ በሆነው የሕክምና እንክብካቤ፣ ሁሉንም ባንድ የጤና ጥበቃ ጥላ ሥር ማግኘት ይችላሉ። “UW Medicine”፣ የሚከተሉትን Airlift Northwest, Harborview Medical Center ፣ UW Medical Center ፣ UW Physicians ፣ UW Neighborhood Clinics ፣ እና Valley Medical Center  ያካተተ ነው።


提供的经济援助政策

UW Medicine 根据其经济援助政策向无法支付紧急或其他医疗必要护理费用的患者提供经济援助。选择 UW Medicine 的患者会受益于我们的经验、专业知识和最先进的可用医疗护理,而这一切都在一个医疗系统内提供。“UW Medicine”包括 Airlift Northwest(西北空运)、Harborview Medical Center(港景医疗中心,简称)、UW Medical Center(华盛顿大学医疗中心,简称)、UW Physicians(华盛顿大学医师,简称)、UW Neighborhood Clinics(华盛顿大学邻里区诊所,简称)和 Valley Medical Center(山谷医疗中心,简称)。


ਪੇਸ਼ ਕੀਤੀ ਗਈ ਵਿੱਤੀ ਸਹਾਇਤਾ

UW Medicine ਆਪਣੀ ਵਿੱਤੀ ਸਹਾਇਤਾ ਨੀਤੀ ਦੇ ਅਧੀਨ, ਉਹਨਾਂ ਪਾਤਰ ਰੋਗੀਆਂ ਲਈ ਵਿੱਤੀ ਸਹਾਇਤਾ ਪੇਸ਼ ਕਰਦੀ ਹੈ, ਜੋ ਐਮਰਜੈਂਸੀ ਜਾਂ ਚਿਕਿਤਸਾ ਰੂਪ ਨਾਲ ਲਾਜ਼ਮੀ ਹੋਰ ਦੇਖਭਾਲ ਲਈ ਭੁਗਤਾਨ ਕਰਨ ਵਿੱਚ ਅਸਮਰੱਥ ਹਨ ਉਹ ਰੋਗੀ, ਜੋ ਸਾਡੇ ਅਨੁਭਵ, ਮੁਹਾਰਤ ਅਤੇ ਉਪਲਬਧ ਸਭ ਤੋਂ ਵੱਧ ਉੱਨਤ ਚਿਕਿਤਸਾ, ਸਭ ਕੁਝ ਇੱਕ ਸਿਹਤ ਪ੍ਰਣਾਲੀ ਦੇ ਅੰਦਰ, ਤੋਂ UW Medicine ਬੈਨਿਫਿਟ ਦੀ ਚੋਣ ਕਰਦੇ ਹਨ “UW Medicine” ਵਿੱਚ ਸ਼ਾਮਲ ਹੈ ਏਅਰਲਿਫਟ ਨੌਰਥਵੈਸਟ (Airlift Northwest), ਹਾਰਬਰਵਿਊ ਮੈਡੀਕਲ ਸੈਂਟਰ (Harborview Medical Center), UW ਮੈਡੀਕਲ ਸੈਂਟਰ (UW Medical Center), ਨੌਰਥਵੈਸਟ ਹਸਪਤਾਲ ਐਂਡ ਮੈਡੀਕਲ ਸੈਂਟਰ UW ਫਿਜੀਸ਼ੀਅੰਸ (UW Physicians), UW ਨੇਬਰਹੁਡ ਕਲੀਨਿਕ (UW Neighborhood Clinics) ਅਤੇ ਵੈਲੀ ਮੈਡੀਕਲ ਸੈਂਟਰ (Valley Medical Center)


Предлагаемая Финансовая Помощь

В соответствии с существующими Правилами Предоставления Финансовой Помощи, для пациентов, не способных оплатить услуги неотложной или иной, требуемой по состоянию здоровья медицинской помощи, UW Medicine предлагает финансовую помощь. Пациенты, избравшие UW Medicine, пользуются преимуществом нашего опыта, профессиональных знаний и самых современных методов медицинского обслуживания—всего этого в рамках единой медицинской системы. «UW Medicine» включает в себя Airlift Northwest, Harborview Medical Center, UW Medical Center, UW Physicians, Valley Medical Center, а также UW Neighborhood Clinics.


Kaalmada Dhaqaale ee La Bixiyo

UW Medicine waxay siisaa kaalmo dhaqaale, oo hoos timaada Xeerkeeda Kaalmada Dhaqaale, bukaanada u-qalma ee aan awoodin inay bixiyaan daryeelka gurmadka degdeg ah ama wixii kale ee daawayn daruuri ah. Bukaanada doortay UW Medicine waxay ka faa'idi waayo-aragnimadayada, khibraddayada iyo daryeelkayaga caafimaad ee casriga ah, kuwaas oo dhammaan isku hal nidaam oo caafimaad ah. “UW Medicine” waxaa kamid ah Airlift Northwest, Harborview Medical Center, UW Medical Center, UW Physicians, Neighborhood Clinics, iyo Valley Medical Center.


Asistencia financiera ofrecida

UW Medicine ofrece asistencia financiera, conforme a la Política de Asistencia Financiera, a los pacientes que cumplen con los requisitos y que no pueden pagar urgencias u otra asistencia médica necesaria. Los pacientes que eligen UW Medicine se benefician de nuestra experiencia, nuestra pericia y la asistencia médica más avanzada del momento, todo en un solo sistema de salud. “UW Medicine” incluye Airlift Northwest, Centro Médico Harborview, Centro Médico de la Universidad de Washington,  Médicos de la Universidad de Washington, Clínicas del Vecindario de la Universidad de Washington y Centro Médico Valley.


Cấp Trợ Giúp Tài Chánh

UW Medicine cấp trợ giúp tài chánh, chiếu theo Chính Sách Trợ Giúp Tài Chánh, cho những bệnh nhân hội đủ điều kiện không thể trả tiền cho sự điều trị khẩn cấp hoặc điều trị cần thiết khác. Những bệnh nhân chọn UW Medicine sẽ được hưởng lợi ích từ kinh nghiệm, trình độ chuyên môn của chúng tôi và sự chăm sóc y tế tân tiến nhất hiện nay, tất cả đều ở trong một hệ thống chăm sóc sức khỏe. “UW Medicine” bao gồm Airlift Northwest, Trung Tâm Y Khoa Harborview, Trung Tâm Y Khoa UW, UW Physicians, Các Phòng Khám UW Trong Khu Phố và Trung Tâm Y Khoa Valley.