Before beginning treatment with a specialty drug, our pharmacy staff will work with your insurance to get coverage for your specialty drug(s). While we are working on getting your drug covered, a member of our staff will begin the process of enrolling you in our specialty pharmacy. Enrollment is optional and you can call us to opt out at any time.
Specialty drugs are usually very expensive. We go through a process called “prior authorization” or “PA” to get your drug cost covered. Our pharmacy team works closely with your doctor and insurance to get your drug covered. If your insurance company does not cover your drug, your doctor will discuss other options with you.
Our pharmacy staff will let you know of any cost you will need to pay (this cost is referred to as a “co-pay”). If your insurance changes, please contact the UW Medicine Specialty Pharmacy Call Center so we can update your insurance information.
The co-pay amount for specialty drugs may still be high. Our pharmacy team will research assistance programs to help lower the cost of your drug. You will be responsible for paying your co-pay when you order your drug. Our pharmacy team will tell you the exact dollar amount you will need to pay.
Sometimes, despite our efforts, your insurance company may require you to fill your specialty drug at a different specialty pharmacy. If this happens, we will work with you to make sure you can get your drug in a timely manner. We will take care of transferring your specialty drug information to the other pharmacy.
Contact and Hours of Operation
UW Medicine Specialty Pharmacy Call Center: Phone: 206.520.8550 or 855.520.8550 (toll free) Daytime Hours: Monday – Friday 7:00am – 4:30pm After-hours, on weekends and on university holidays please call the above numbers and a pharmacist will return your call within two hours. You can also find more information on our pharmacy website