Patient & Family Resources

​​Whether you come for surgery at one of our leading academic medical centers or a checkup at a neighborhood clinic, UW Medicine offers many resources to help make your experience the best it can be.

Patient Financial Services offers assistance with understanding and paying your bills.  We offer lodging information for out-of-town patients and families who need a place to stay. Our Interpreter Services provides assistance to patients and families at Harborview Medical Center and UW Medical Center. Through Spiritual Care, spiritual care providers offer culturally sensitive emotional and spiritual support to patients, families and staff, regardless of religious, faith or spiritual tradition.

UW Medicine offers a host of classes and support groups for patients, families, caregivers and those in the community. Volunteers at both medical centers assist patients, families and staff and provide valuable support for programs and services.

Find out more about the support services offered at Harborview Medical Center and UW Medical Center.

Putting the patient first

Patient- and family-centered care is an innovative approach to the planning, delivery and evaluations of health care that is grounded in mutually beneficial partnerships among patients of all ages, families and providers. It is an ongoing grassroots effort that includes staff at every level of UW Medicine, as well as patient and family advisory councils.
Patients with family members
The core components of the patient- and family-centered care approach are to provide a welcoming physical environment, respect for patient and family values, empowerment and collaboration with the patient and family, coordination and integration of care, comfort and support, and access and navigation skills.

The approach pays extra attention to the small details that make patient and family stays and interactions at UW Medicine facilities a little less stressful. Those details could include help navigating health plans and billing, connecting with classes and support groups or just knowing whom to call when you have a question.

Learn more about how we partner with patients and families at Harborview Medical Center and UW Medical Center.