COVID-19 Vaccine: 

Due to low vaccine supply, we are only scheduling vaccine appointments for a small number of eligible patients on our waitlist at this time. Thank you for your patience. Please visit our vaccine page to join our waitlist and for the most up-to-date information.

 

Telemedicine Visit Instructions

About your telemedicine visit and how to prepare

A telemedicine visit is similar to an in-person appointment with your doctor. During the visit, a UW Medicine provider will use a video-based platform to talk with you about your current health concerns. Your visit can take place using a computer, tablet or smartphone from a location that is the most convenient for you — like home.

  • Your telemedicine visit will be done via a video connection using Zoom (see Zoom set up instructions below).
  • You will need to use either a computer, tablet or smartphone, and it needs to have a front-facing camera.
  • When it is time for your appointment to begin, use the "Begin Video Visit" button in your eCare account. If you don't have an eCare account, you'll be sent a link for your appointment.
  • When your visit starts, we'll ask for an alternate contact number in case you get disconnected.
Image of Phone

Need help or have questions?

If you need help setting up your phone or computer or have questions about telemedicine visits, please call 206.520.5100 for assistance.

Instructions on how to set up Zoom

Helpful tips for the visit

  1. Prepare notes or have a list of topics you would like to discuss with your doctor.
  2. Have the clinic's phone number on-hand should you have technical issues or get disconnected during your visit.
  3. Make sure your device is plugged in or fully charged.
  4. Find a quiet, private space with good lighting.
  5. Position yourself so that the main light source is in front, lighting up your face.
  6. Set your camera at eye level. This will make it easier for the doctor to see and engage with you.
  7. Use headphones if you need privacy or are hearing impaired.
  8. Start your visit 15 minutes early.

Frequently Asked Questions


Telemedicine is a term used to describe the way you can get the health care you need when you and the doctor aren’t in the same place at the same time. We use the term “telemedicine visit” to specifically refer to a one-on-one visit between you (the patient) and your doctor (UW Medicine provider) using video.


Zoom is a video-conferencing service that allows you to have a face-to-face video visit with your UW Medicine doctor from home.


Yes. Our telemedicine platform is safe, private and secure. Your photo and voice will not be recorded or stored, and all information and data related to your visit complies with federal privacy laws around protected health information.


Our providers will let you know if you need to be seen in person and will refer you when appropriate to labs, pharmacy, or urgent or emergency care.


A UW Medicine telemedicine visit is covered by most insurance plans and is billed similar to an in-person appointment. It is also a qualified medical expense for a Flexible Spending Account (FSA), Health Savings Account (HSA) or Health Reimbursement Account (HRA). Double-check with your health insurance plan.


Yes. A telemedicine visit can be used for dependent children in your care.


Yes. You can ask your doctor at any time to switch to a phone visit. If you prefer a phone visit, tell your care coordinator when you are scheduling.


UW Medicine Telemedicine Visits are with UW Medicine doctors and are a covered benefit for most insurance plans.  These visits are billed to your health insurance in a similar way as in-person appointments. You and your family may use telemedicine visits for follow-up care, management of chronic conditions and medications, and consultations on general health concerns or specialty care, including COVID-19.

UW Medicine On-Demand Virtual Care with 98point6 involves text-based visits with 98point6 physicians and is available 24/7 for many minor illnesses like the flu. This 98point6 service is for adults ages 18+ and has a subscription fee. Learn more.

Patient consent / acknowledgement forms

If you are a new patient to UW Medicine or your patient consent/acknowledgement has expired, a member of your care team will have you review and verbally consent using these forms:

CSS Style Adjustments