UW Medicine Telehealth Services

The UW Medicine Telehealth Services allows you to have a video-based appointment with your provider. It makes routine healthcare more convenient and easier for you to access.

Telehealth visits during the COVID-19 response

The rapid spread of the COVID-19 virus (coronavirus) has impacted all aspects of our daily lives and placed a great deal of strain on our healthcare systems. Our priority is keeping our patients and staff healthy. To do so, we must do everything we can to comply with the recommendations to limit person-to-person contact.

UW Medicine plans to expand the availability of telemedicine across the system, including both primary and specialty care. The UW Neighborhood Clinics are now providing most of our care virtually, either by video or phone. Our clinics and urgent care locations will remain open for in-person care that is medically urgent and cannot be provided virtually.

We are grateful for your patience and understanding during these challenging times. 

What to do if you need an appointment

If you require care during this time, please follow the usual process of scheduling online through eCare or by calling 206.520.5000. You will be scheduled for a telehealth appointment at sites that are offering this service.

What is a telehealth appointment?

A telehealth visit is similar to an in-person wellness appointment with your own doctor. During the visit you’ll talk about your current health concerns and learn what to do.  

  • Your visit can take place from a location that is the most convenient for you.
  • Your provider will use a video-based platform to talk with you by computer, tablet or smartphone.
  • Our telemedicine platform is secure and HIPAA compliant.
  • Your photo and voice will not be recorded or stored.
  • Your privacy and rights will be respected and ensured.

Preparing for your telehealth video-based appointment

After scheduling your appointment by phone or eCare, you will be sent a link with information about your appointment. When it is time for your appointment to begin, you’ll click on this link to be connected with a provider.

Please review the instructions about how to join your doctor in a video-based visit.

If you need help setting up your phone or computer, please call 206.520.8963 for assistance.

Instructions in other languages:

How to get ready for your appointment:

  • Prepare notes or have a list of topics you would like to discuss with your doctor.
  • Make sure your device is plugged in or fully charged.
  • Find a quiet space for your appointment. Whether you’re at home, work or traveling, choose a location where you have privacy and are less likely to get interrupted.
  • Find space that is well lit. Position yourself so that the main light source is in front, lighting up your face.
  • Set your camera at eye level. This will make it easier for the doctor to see and engage with you.
  • Use headphones if you need privacy or are hearing impaired.
  • Have the clinic’s number handy should you have technical issues or get disconnected during your visit.

If you are a new patient to UW Medicine, we will need to review and verbally consent/acknowledge to the new patient forms below.

New Patient Forms: