Virtual Clinic frequently asked questions

UW Medicine Virtual Clinic is available to people of all ages located in Washington. Virtual visits are available to those covered under Medicare, but we do not accept Medicaid or Tricare.

In some circumstances, UW Medicine Virtual Clinic can save you a trip to your family physician. Virtual visits should not replace a relationship with a primary care provider (PCP). If you don't have a PCP, we can help you find one.

If clinically appropriate, UW Medicine Virtual Clinic providers can prescribe medications to treat your health concern. Commonly prescribed medications include antibiotics when indicated, allergy medications, anti-nausea medications, and various skin creams or ointments. UW Medicine Virtual Clinic providers will not prescribe or refill medications for the treatment of a psychiatric condition, and they will not prescribe controlled substances, including narcotic medications (i.e. Oxycodone, Vicodin, Percocet, Codeine) and anti-anxiety medications (i.e. Xanax, Valium, Ativan, Klonopin).

UW Medicine Virtual Clinic is not intended for prescription refills. If you need a prescription refill, we recommend that you speak with your primary care provider or specialist. Short-term prescription refills for indicated conditions may be issued in select cases.

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If you are not able to access the website for any reason, our friendly Patient Service Representatives can assist you by phone 24 hours a day, every day at 855.520.5250.

Visits to Virtual Clinic are always $35. There are no hidden fees. If we refer you to in-person care within 3 minutes, you won't be charged.

UW Medicine Virtual Clinic is available to residents and travelers in Washington State. It is not available when you travel out-of-state.

UW Medicine Virtual Clinic is on-demand - there are no appointments. As soon as you request a visit, we arrange a visit with the next available provider. You will typically be contacted within 30 minutes, and, once contacted, the wait time is usually less than 15 minutes.

Yes. After every virtual visit, the UW Medicine Virtual Clinic provider will write a personalized visit summary that outlines the visit, treatment recommendations and outcomes. This visit summary is accessible at any time from your UW Medicine Virtual Clinic account page. If you provide us with information about your primary care provider, we will send your visit summary.

The following insurance plans can be billed directly if telehealth is a covered benefit:

  • Regence Blue Shield of Idaho
  • Regence Blue Cross and Blue Shield of Oregon
  • Regence Blue Shield of Washington
  • Regence Blue Cross and Blue Shield of Utah
  • Asuris Northwest Health
  • Bridgespan
  • Medicare (telehealth is covered)

If it’s not covered by your health insurance, the virtual visit fee typically is a qualified expense for a Flexible Spending Account (FSA), Health Savings Account (HSA) or Health Reimbursement Account (HRA). You also may request an invoice for your visit that you can submit to your insurance plan for reimbursement. As insurance coverage varies widely among plans, we can’t guarantee reimbursement.

Most insurance companies have medical reimbursement or medical claim forms available on their websites. Claim processes differ among insurers, so please contact your insurance company's claim department directly.

UW Medicine Virtual Clinic actively maintains the privacy and security of your information. UW Medicine Virtual Clinic collects only the patient information absolutely required in order to deliver our service effectively. Your personal information and visit details are confidential and are protected in a secure manner. Transmitted information is encrypted using Secure Socket Layer (SSL) technology. Your login credentials are securely collected and stored following industry standards for preventing others from determining your unique credentials.