With UW Medicine Telehealth, distance doesn't matter. We use digital technology — like teleconferencing and digital store-and-forward of data or images — to deliver specialized clinical care to patients, as well as consultation and medical education to healthcare professionals, near and far.
- Telehealth connects patients and their providers to UW Medicine’s nationally and internationally recognized experts using easy, reliable and secure communication methods.
- We offer the full range of healthcare diagnostics and treatment, from routine urgent care to complex care associated with a stroke.
- Our programs focus on supporting all communities in Washington, Wyoming, Alaska, Montana and Idaho (WWAMI region).
Telehealth is available across UW Medicine. Our network includes over 100 sites across five states, and offers easy, reliable and secure access to nationally and internationally recognized physicians—physicians who understand and appreciate the unique challenges of community care delivery.
Telehealth provider consultations
The Partnership Access Line (PAL) at Seattle Children’s Hospital is a child psychiatry consultation program operating in Washington, Wyoming, and Alaska specifically designed to support primary care providers in providing adequate mental health care. Providers may call about any type of mental health issue that arises about any child, either before seeing a patient prepare for a visit or after the appointment. The consultations center on mental health care such as diagnostic clarification, medication adjustment, or treatment planning.
PAL takes each call as a ‘teachable moment,’ instructing the provider around caring for a particular child while building capacity to administer similar care in the future. In specific cases, the PAL program also offers a one-time in-person or telemedicine appointment for patients with Medicaid. Additionally, the PAL program has a masters-level social worker available to help find mental health resources for the primary care provider’s patient.
The UW Medicine and Seattle Children’s Hospital Child and Adolescent psychiatrists at PAL provide additional services: medication reviews for Alaska, Washington and Wyoming and psychiatric evaluations via telemedicine serve Wyoming’s Department of Family Services youth.
Partnership Access Line (PAL) for Moms is a state-funded program providing perinatal mental health consultation, recommendations and referrals for providers caring for pregnant or postpartum patients. Providers call 877.725.4666 (PAL4MOM), complete a brief intake and consult with a UW perinatal psychiatrist, usually immediately or within one business day. After the consultation, providers receive written documentation of recommendations and resources. The phone line is answered weekdays 9 a.m. – 5 p.m. but providers can leave a message at any time.
The UW Psychiatry Consultation Line (PCL) is available 24/7 to help eligible providers in Washington state who are seeking clinical advice regarding adult patients (18+) with mental health and/or substance use disorders. The program is fast, free, and connects community providers to psychiatrists at the University of Washington.
Providers call 877.WA.PSYCH (877.927.7924) and complete a short intake prior to discussing the case with a UW psychiatrist. At the conclusion of the conversation, the caller will receive brief written documentation of the recommendations via encrypted email.
For more information, email PCLWA@uw.edu or visit pcl.psychiatry.uw.edu.
Stroke is a leading cause of death and disability for Americans and people worldwide. However, early treatment at qualified stroke centers with clot-breaking medications and other interventions can save lives and prevent significant neurological problems.
The UW Medicine Telestroke program immediately connects hospitals in the Washington, Wyoming, Alaska, Montana and Idaho (WWAMI) region to board-certified vascular (stroke) neurologists and the state’s first Joint Commission Certified Comprehensive Stroke Center at Harborview Medical Center, which is available 24/7/365. Using a combination of phone, video and internet technologies*, UW Medicine vascular neurologists work with the remote emergency medicine providers to perform patient assessments, review neuroimaging and recommend acute stroke treatments with transfer if appropriate. The multidisciplinary specialists at the stroke center can provide comprehensive inpatient and outpatient care for all types of acute stroke, stroke sequelae and stroke prevention. Over the last decade, the UW Medicine Stroke Team has performed phone- based or video consultations on thousands of remote emergency room stroke patients, including support of over 100 hospitals in the Pacific Northwest.
The UW Medicine Stroke Team is always available to any healthcare provider by calling the UW Transfer Center at 877.520.7575. You can also call 206.520.7580 to reach a line that is specifically for Stroke calls.
If your organization is interested in partnering with the UW Medicine Comprehensive Stroke Center, please contact us at 206.744.3975.
*A yearly contract is required for the full package of support and services.
Help is just a phone call away. The UW Pain & Opioid Consultation Hotline 844.520.PAIN (7246) is available for health care providers, Monday through Friday 8:30 a.m. – 4:30 p.m., excluding holidays. For more information, visit the consultation page.
UW Division of Pain Medicine pain pharmacists and physicians provide clinical advice for healthcare providers caring for patients with complex pain medication regimens, particularly high dose opioids. Consultations can include:
- Individualized case consultation for client care and medication management
- Interpretation of WA Prescription Monitoring Program record to provide guidance to primary care providers on dosing
- Individualized opioid taper plans
- Systematic management of withdrawal syndrome
- Evaluation and recommendation for non-opioid/adjuvant analgesic treatment
- Consultation regarding triage and risk screening
- Resource for support of evaluation of Substance Use Disorder Washington Recovery Help Line 866-789-1511
- Education/review Center for Disease Control (CDC) opioid guidelines: https://www.cdc.gov/mmwr/volumes/65/rr/rr6501e1.htm
- Provide resources for local pain clinics for patient referrals:
- Also available: “TelePain Pain Management Education and Case Consultation Series,” which meets requirements for consultation by a pain specialist provider in accordance with WAC 246-919-860: Wednesdays from 12:00-1:30 p.m. http://depts.washington.edu/anesth/care/pain/telepain
Please note: UW consultants are not able to take over prescribing of opioid or other medications; it is the PCP’s responsibility to prescribe as appropriate. Pain pharmacists are consultants to help guide providers, therefore not liable for any information provided. This phone consultation is not intended to replace consultation by a pain specialist provider in accordance with WAC 246-919-860 and constitute a patient-provider relationship.
Telehealth provider education services
The cognitive behavioral therapy (CBT) ECHO clinics connect experts in the UW Department of Psychiatry and Behavioral Sciences to community mental health providers from rural and underserved areas to enhance capacity to deliver CBT for psychosis (CBTp), an evidence-based psychotherapeutic treatment for schizophrenia spectrum disorders.
In Washington, two bi-weekly CBT ECHO clinics enable providers to build proficiency in individual and group-based CBTp.
Sessions are open to providers who have participated in a preliminary CBTp training (either in person or virtually).
The clinics advance efforts to enhance access to care for individuals with serious mental illness and create self-sustaining communities of practice among CBTp providers.
This is the first ECHO program in the world focused exclusively on schizophrenia spectrum disorders and the first ECHO program to assist providers in developing competencies in group or individual evidence-based psychotherapeutic interventions. Contact the implementation team at email@example.com.
ECHO Autism Washington is a recurring telehealth training designed to disseminate evidence-based practices in diagnosis and management of autism spectrum disorder (ASD) to primary care providers identified through the existing Health Care Authority Centers of Excellence system. ECHO Autism Washington is a partnership between UW LEND and the Washington State Legislature. Learning takes place through case presentations and didactics from an interdisciplinary panel of experts with the goal of increasing access to medical services for people across Washington State impacted by ASD. Contact firstname.lastname@example.org for more information.
The First Episode Psychosis (FEP) ECHO clinic connects experts in the UW Department of Psychiatry and Behavioral Sciences with clinicians across the Washington State New Journeys early intervention network to enhance delivery of coordinated specialty care for youth and young adults experiencing a first episode of psychosis.
- Sessions are currently open only to members on a Washington State New Journeys team.
- Members receive continuing clinical education and team-based consultation around challenging clinical scenarios.
- The clinic advances efforts to enhance access to care for individuals experiencing a first episode psychosis and to facilitate self-sustaining early intervention teams across geographically diverse areas of the state.
The UW FEP ECHO clinic is one of three ECHO clinics in the nation focused exclusively on first episode psychosis. For more information, contact the implementation team at email@example.com or learn more about UW training and resources for first episode psychosis at http://depts.washington.edu/ebpa/projects/fep.
The Programs for Assertive Community Care (PACT) ECHO clinic connects experts in the UW Department of Psychiatry and Behavioral Sciences to community mental health providers working on PACT teams throughout the state of Washington. PACT is an evidence-based practice for individuals experiencing serious mental illness in which a multi-disciplinary team provides psychiatric, psychotherapeutic, nursing, and other rehabilitative and behavioral health services to individuals living with serious mental illness directly in the community. The PACT ECHO clinic:
- Occurs monthly, and is open to all PACT teams within Washington state.
- Follows a standard ECHO format, in which each session generally consists of a didactic from the UW panel or a guest speaker, followed by a case presentation by a PACT team seeking clinical consultation from the UW panel and the rest of the PACT attendees.
- Supplements the UW's other training, consultation, and fidelity review projects for PACT, and provides an open forum for PACT teams to discuss challenges and successes amongst a learning community of their peers.
This is among the first ECHO program in the world focused exclusively on schizophrenia spectrum disorders and the first ECHO program to focus particularly on PACT or ACT. For more information, contact the implementation team at PACTecho@uw.edu or visit https://depts.washington.edu/ebpa/projects/pact.
Through Project ECHO-Geriatrics, a multidisciplinary team from the University of Washington assists primary care clinicians in the care of geriatric patients.
- Sessions are held on the third Friday of the month, 12:30-1:30 p.m.
- The project primarily targets residents within the Family Medicine Residency Network, which includes 29 residency programs across the WWAMI region.
- We also welcome participation from all clinical staff, including faculty, nurse practitioners, physician assistants, nurses, social workers, pharmacists and students in training.
ECHO IDD Wraparound is a recurring telehealth program designed to provide training and support to Washington state’s community healthcare providers who work with children and young adults with intellectual and/or developmental disabilities (IDD) and behavioral health needs. This program is a partnership between Washington State’s Health Care Authority and the UW Leadership Education in Neurodevelopmental and Related Disabilities (LEND) Program. The program’s interdisciplinary resource team includes experts from the University of Washington and Seattle Children’s Autism Center (SCAC). By creating a unique partnership between community care providers and IDD and behavioral health specialists at UW and SCAC, we will enrich and empower each other in practice and work collectively to enhance care for children and young adults with dual diagnosis and their families. These bimonthly clinic sessions include learning and teaching through case presentations and didactics. Please contact firstname.lastname@example.org for more information.
The University of Washington Tele-Antimicrobial Stewardship Program (UW TASP) supports hospitals in the fight against antibiotic resistance through infectious disease tele-education and mentoring and by providing Antimicrobial Stewardship (AMS) resources, toolkits, policies and procedures.
The UW TASP community are physicians, nurses, pharmacists, infection preventionists, microbiologists and other allied healthcare professionals all with the common goal of improving patient care. Faculty include UW physicians, pharmacists, microbiologists and nurses who are clinicians, researchers and teachers.
UW TASP combines:
- Weekly teleconferences with clinical didactics and case presentations
- Detailed, written recommendations and assessments of case presentations
- Tele-mentoring with UW infectious disease physicians, pharmacists, nurses and clinical microbiologists
- Resource library with supporting literature, policies and procedure templates for AMS, Employee Health and Infection Prevention
- AMS site assessment and annual site visits
- Remote grand rounds
- Annual conference
For additional information please visit uwtasp.org.
TB Project ECHO’s goal is to mentor and share learning opportunities with clinicians and public health professionals who manage patients with latent tuberculosis (TB) infection and/or TB disease in Washington state and the greater Pacific Northwest region.
Sessions are held each Monday, 12:30-1:30 p.m. Every session is built around patient management questions that participants submit for discussion and recommendations. Every other week, sessions also include a brief didactic. Participants access TB Project ECHO remotely and may earn continuing medical education and continuing nursing education credits.
TB Project ECHO is a collaborative project between the Washington State Department of Health, Firland Northwest TB Center and the University of Washington.
Mountain West AIDS Education and Training Center (MWAETC) delivers in-depth clinical mentorship and training to build the confidence and skills of rural, low-volume healthcare providers and clinics in the western U.S. so they can provide high-quality human immunodeficiency virus (HIV) care to patients.
Using secure, fully interactive videoconferencing, MWAETC ECHO offers weekly online interactive clinics.
The clinics provide real-time consultation between community healthcare providers and a multidisciplinary panel of experts in infectious disease, psychiatry, family medicine, pharmacy, nursing and case management.
In each session, HIV experts provide a short clinical HIV update and comprehensive live case consultations.
Within 24 hours of the live consultation, presenting clinicians receive a detailed summary packet with recommendations, teaching points and evidence-based resources.
UW Psychiatry and Addictions Case Conference series (UW PACC) is a CME-accredited program designed to expand the mental health and addictions care capacity of healthcare professionals, especially in remote, underserved areas of Washington. The series is appropriate for primary care providers including MDs, ARNPs, PAs and mental health providers wishing to engage in a proven model of distance learning. UW PACC sessions take place every Thursday 12:00-1:30 p.m.
Each session will include a 20-minute educational presentation from the year-long curriculum, followed by in-depth case consultations between community providers and a panel of experts in mental health and addictions at the UW. The goal of UW PACC is to develop a regional peer learning and support network for treating mental health and addictions that will ultimately result in better patient care.
We invite you to participate and encourage you to bring some of your clinical case questions to the discussion by submitting a Case Consultation. Feel free to join at any time and attend as regularly as you wish.
Project ECHO for Viral Hepatitis is a UW Medicine project to mentor clinicians in underserved and rural areas treating hepatitis B and C. Through weekly videoconferences, it provides participants with access to:
- UW Medicine specialists in infectious disease, hepatology and addiction medicine
- Brief updates on evidence-based strategies to diagnose, treat and manage viral hepatitis
- Continuing medical education credits per hour of participation
- Phone consultation with specialists during non-scheduled time if patients experience complications
Sessions are held each Tuesday, 12-1:30 p.m.
Since 2008, more than 100 clinics have participated, presenting nearly 3,000 patients. The strategy is as safe and effective as in-person, specialty care.
Medcon: Remote expertise for providers
Medcon connects clinicians to specialty expertise* at UW for educational and general informational purposes. Since no physician-patient relationship is established, the information provided should be viewed as education regarding a given medical condition. It does not constitute a formal medical consult or provision of medical services to a specific patient. The calling provider is responsible for the medical management and care of the individual patient.
* The following specialties do not participate in Medcon but accept referrals: Cardiology, Dermatology, Metabolism/Endocrinology, Nephrology, Pulmonary, Luminal GI and Medical Genetics. For these specialties you may refer or transfer the patient, or for shared patients, you may ask for the on-call provider.
To refer a patient:
- Call 866.894.3278 for Cardiology
- Call 206.598.3882 for Nephrology
- Call 206.520.5000 for Dermatology, Metabolism/Endocrinology, Pulmonary, Luminal GI and Medical Genetics
UW Medicine providers may send a referral or use eConsult for non-urgent consultations. For urgent matters, UW Medicine providers can call 206.520.5090 to contact the paging operator for assistance.
Physician Liaison Program
The Physician Liaison Program at UW Medical Center establishes and promotes positive relationships between UW Medical Center, referring physicians and their staff.
Our physician liaisons serve as a personal contact for referring physicians and other healthcare professionals to address questions, issues or concerns. Information shared with our physician liaisons is important to UW Medical Center physicians and administrators, and is used for planning and evaluating services and programs.
For these specific services, contact one of our outreach managers below.