Patient Relations

Public Notice: Resolving a Complaint and Sharing a Compliment

Patients or family members may report concerns about the quality of care, safety or service to any staff member, member of the medical staff or clinic/unit manager. Patients or family members may also contact the Patient Relations Department listed below to express concerns or to share a compliment.

Patient Relations – UW Medical Center

Phone
206.598.8382

Email
UWMCares@uw.edu

Address
UW Medical Center
Box 356153
Seattle, WA 98195

If your matter is urgent and it is on a weekend or during evening hours, you may contact the administrator-on-call through the paging operator at 206.598.6190.

Patient Relations – UW Medicine Primary Care

Phone
206.520.4294

Email
uwpc-cares4u@uw.edu

Address
Patient Relations
UW Medicine Primary Care
Box 354943
Seattle, WA 98195

Patient Relations – Harborview Medical Center

Phone 
206.744.5000

Fax
206.744.4114 

Email 
comment@uw.edu

Address
Resource Center, Ground Floor, Center Tower, Room 76 (GCT 76) 
Box 359942, 325 9th Ave
Seattle WA 98104-2499

Harborview Medical Center respects the rights of all patients. Patients also share in the responsibility of their care as part of the healthcare team. 

A complete copy of the Harborview Patient Rights and Responsibilities is available through your healthcare team, at the Resource Center (GCT-76) or the Admitting Department (GWH Lobby) or available for download.

Interpreter Services are available by contacting your healthcare team or 206.744.9250

We encourage you to report any concerns to the staff or manager at the point of care or service so that the issue can be resolved as quickly as possible. 

Patients, their family members, registered domestic partners, or legally authorized surrogate decision makers can also report complaints to the Washington State Department of Health and The Joint Commission.

Patient Relations – Valley Medical Center

Phone
425.228.3440, ext. 5666

Email
patientrelations@valleymed.org

Address
Patient Relations
Valley Medical Center
400 South 43rd Street
Renton, WA 98055-5010

Washington State Department of Health

Phone
1.800.633.6828 (toll free)

Email
HSQAComplaintIntake@doh.wa.gov

Website
http://www.doh.wa.gov/LicensesPermitsandCertificates/FileComplaintAboutProviderorFacility/ComplaintForms.aspx

Address
Washington State Department of Health Health Systems Quality Assurance
P.O. Box 47857
Olympia, WA 98504-7857

Joint Commission on Accreditation of Healthcare Organizations

Phone
1.800.994.6610 (toll free)

Website
https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event

Address
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

KEPRO

(for Medicare Patients only)

Phone
1.888.305.6759 (toll free)
1.813.280.8256 (local number)
1.855.843.4776 (TTY)

Fax
1.844.878.7921 (toll free)

Address
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131

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Harborview Medical Center is a King County owned property