Patient Relations

Patients or family members may report concerns about the quality of care, safety or service to any staff member, member of the medical staff or clinic/unit manager. Patients or family members may also contact the Patient Relations Department listed below to express concerns or to share a compliment.

Patient Relations – UW Medical Center

Phone
206.598.8382

Email
UWMCares@uw.edu

Address
UW Medical Center
Box 356153
Seattle, WA 98195

Patient Relations – UW Medicine Primary Care

Phone
206.520.4294

Email
uwpc-cares4u@uw.edu

Address
Patient Relations
UW Medicine Primary Care
Box 354943
Seattle, WA 98195

Patient Relations – Harborview Medical Center

Phone 
206.744.5000

Email 
comment@uw.edu

Address
Patient Relations
Harborview Medical Center
Box 359942 
325 Ninth Avenue 
Seattle, WA 98104-2499

Washington State Department of Health

Phone
1.800.633.6828 (toll free)

Email
HSQAComplaintIntake@doh.wa.gov

Website: Washington State Department of Health – Provider or Facility Complaint Forms

Address
Washington State Department of Health Health Systems Quality Assurance
P.O. Box 47857
Olympia, WA 98504-7857

Joint Commission on Accreditation of Healthcare Organizations

Phone
1.800.994.6610 (toll free)

Website: The Joint Commission – Report a Patient Safety Event

Address
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Acentra Health 

Address
5700 Lombardo Center Drive Suite 100 
Seven Hills, OH 44131 
Washington, Oregon, Idaho and Alaska:

Phone
Toll-free 888.305.6759 
Montana and Wyoming: 
Toll-free 888.317.0891