Public Notice: Resolving a Complaint and Sharing a Compliment
Patients or family members may report concerns about the quality of care, safety or service to any staff member, member of the medical staff or clinic/unit manager. Patients or family members may also contact the Patient Relations Department listed below to express concerns or to share a compliment.
Patient Relations – UW Medical Center
UW Medical Center
Seattle, WA 98195
If your matter is urgent and it is on a weekend or during evening hours, you may contact the administrator-on-call through the paging operator at 206.598.6190.
Patient Relations – UW Medicine Primary Care
UW Medicine Primary Care
Seattle, WA 98195
Patient Relations – Harborview Medical Center
Resource Center, Ground Floor, Center Tower, Room 76 (GCT 76)
Box 359942, 325 9th Ave
Seattle WA 98104-2499
Harborview Medical Center respects the rights of all patients. Patients also share in the responsibility of their care as part of the healthcare team.
A complete copy of the Harborview Patient Rights and Responsibilities is available through your healthcare team, at the Resource Center (GCT-76) or the Admitting Department (GWH Lobby) or available for download.
Interpreter Services are available by contacting your healthcare team or 206.744.9250.
We encourage you to report any concerns to the staff or manager at the point of care or service so that the issue can be resolved as quickly as possible.
Patients, their family members, registered domestic partners, or legally authorized surrogate decision makers can also report complaints to the Washington State Department of Health and The Joint Commission.
Patient Relations – Valley Medical Center
Valley Medical Center
400 South 43rd Street
Renton, WA 98055-5010
Washington State Department of Health
1.800.633.6828 (toll free)
Washington State Department of Health Health Systems Quality Assurance
P.O. Box 47857
Olympia, WA 98504-7857
Joint Commission on Accreditation of Healthcare Organizations
1.800.994.6610 (toll free)
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
(for Medicare Patients only)
1.844.878.7921 (toll free)
5700 Lombardo Center Dr.
Seven Hills, OH 44131
Harborview Medical Center is a King County owned property