Patient Relations

Public Notice: Resolving a Complaint and Sharing a Compliment

Patients or family members may report concerns about quality of care, safety or service to any staff member, member of the medical staff or clinic/unit manager. Patients or family members may also contact the Patient Relations Department listed below to express concerns or to share a compliment.

Patient Relations - UW Medical Center

Phone
206.598.8382

Email
UWMCares@uw.edu

Address
UW Medical Center
Box 356153
Seattle, WA 98195

If your matter is urgent and it is on a weekend or during evening hours, you may contact the administrator-on-call through the paging operator at 206.598.6190.

Patient Relations – UW Neighborhood Clinics

Phone
206.520.4294

Email
uwnc-cares4u@uw.edu

Address
Patient Relations
UW Neighborhood Clinics
Box 354943
Seattle, WA 98195

Patient Relations - Harborview Medical Center

Phone 
206.744.5000 

Fax
206.744.4114 

Email 
comment@uw.edu

Address
Resource Center, Ground Floor, Center Tower, Room 76 (GCT 76) 
Box 359942, 325 9th Ave
Seattle WA 98104-2499

Harborview Medical Center respects the rights of all patients. Patients also share in the responsibility of their care as part of the healthcare team. 

A complete copy of the Harborview Patient Rights and Responsibilities is available through your healthcare team, at the Resource Center (GCT-76) or the Admitting Department (GWH Lobby) or available for download.

Interpreter Services are available by contacting your healthcare team or 206.744.9250. 

We encourage you to report any concerns to the staff or manager at the point of care or service so that the issue can be resolved as quickly as possible. 

Patients, their family members, registered domestic partners, or legally authorized surrogate decision makers can also report complaints to the Washington State Department of Health and The Joint Commission.

Patient Relations – Northwest Hospital & Medical Center

Phone
206.668.3477

Fax
206.668.1949

Email
nw-patientrelations@uw.edu

Address
Patient Relations
Northwest Hospital & Medical Center
1550 N. 115th Street, Mail Stop D-180
Seattle, WA 98133-9733

Patient Relations – Valley Medical Center

Phone
425.228.3440, ext. 5666

Email
patientrelations@valleymed.org

Address
Patient Relations
Valley Medical Center
400 South 43rd Street
Renton, WA 98055-5010

Washington State Department of Health

Phone
1.800.633.6828 (toll free)

Email
HSQAComplaintIntake@doh.wa.gov

Website
http://www.doh.wa.gov/LicensesPermitsandCertificates/FileComplaintAboutProviderorFacility/ComplaintForms.aspx

Address
Washington State Department of Health Health Systems Quality Assurance
P.O. Box 47857
Olympia, WA 98504-7857

Qualis Health

(for Medicare beneficiaries only)

Phone
Discharge and Termination of Service Appeals: 877.290.4346
Quality of Care Complaints: 800.MEDICARE or 800.633.4227

Fax
206.368.2419

Website
http://medicare.qualishealth.org/review-and-appeals

Address
PO Box 33400
Seattle, WA 98133-0400

King County logo

Harborview Medical Center is a King County owned property