Frequently Asked Questions

Care for common medical conditions

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No hidden fees, some insurance accepted*

*Medicare and some insurance accepted. Please visit our Learn More page for additional information.

First time visiting? Learn how expert medical care is delivered by the UW Medicine Virtual Clinic providers. Learn More >

Who is eligible?

UW Medicine Virtual Clinic is available to people of all ages located in Washington. Virtual visits are available to those covered under​ Medicare, but we do not accept Medicaid or Tricare.

Can I use UW Medicine Virtual Clinic instead of going to my family physician?

In some circumstances, UW Medicine Virtual Clinic can save you a trip to your family physician. Virtual visits should not replace a relationship with a primary care provider (PCP). If you don't have a PCP, we can help you find one.

Can UW Medicine Virtual Clinic prescribe medication?

If clinically appropriate, UW Medicine Virtual Clinic providers can prescribe medication to treat your health concern. Commonly prescribed medications include antibiotics when indicated, allergy medications, anti-nausea medications, and various skin creams or ointments. UW Medicine Virtual Clinic providers will not prescribe or refill medications for the treatment of a psychiatric condition, and they will not prescribe controlled substances, including medications such as:

  • Narcotic medications (i.e. Oxycodone, Vicodin, Percocet, Codeine)
  • Anti-anxiety medications (i.e. Xanax, Valium, Ativan, Klonopin)

Can I use UW Medicine Virtual Clinic for follow-up questions or prescription refills?

UW Medicine Virtual Clinic is intended for minor illnesses only. It is not intended to deliver ongoing care. It is also not intended for prescription refills. If you need a prescription refill, we recommend that you speak with your primary care provider or specialist. Short-term prescription refills for indicated conditions may be issued in select cases.

What are the technical requirements for using UW Medicine Virtual Clinic?

Our website requires Internet Explorer 9 or higher, Chrome, Firefox, or Safari internet browsers. The website is not compatible with Internet Explorer version 8 or older.

If you are not able to access the website for any reason, our friendly Patient Service Representatives can assist you by phone 24 hours a day, every day at 1-855-520-5250.

Does the price vary depending on the treatment?

Visits to the Virtual Clinic are always $35. Here's how our flat fee compares to the average cost of a trip to the E.R. or Urgent Care:

ConditionEmergency Room CostUrgent Care Cost
Allergies $345 $97
Acute Bronchitis $595 $127
Earache $400$110
Sore Throat $525$94
Pink Eye $370 $102
Sinusitis $617 $112
Strep Throat $531 $111
Upper Respiratory Infection $486 $111
Urinary Tract Infection $665 $112


Can I use UW Medicine Virtual Clinic when I'm traveling?

UW Medicine Virtual Clinic is available to residents and travelers in Washington State. It is not available when you travel out-of-state.

Can I make an appointment for UW Medicine Virtual Clinic?

UW Medicine Virtual Clinic is on-demand - there are no appointments. As soon as you request a visit, we arrange a visit with the next available provider. You will typically be contacted within 30 minutes, and, once contacted, the wait time is usually less than 15 minutes.

Will my primary care provider receive my visit record?

Yes. After every virtual visit, the UW Medicine Virtual Clinic provider will write a personalized visit summary that outlines the visit, treatment recommendations and outcomes. This visit summary is accessible at any time from your UW Medicine Virtual Clinic account page. If you provide us with information about your primary care provider, we will send your visit summary.

Will insurance cover my visit?

The following insurance plans can be billed directly if telehealth is a covered benefit:

  • Regence Blue Shield of Idaho
  • Regence Blue Cross and Blue Shield of Oregon
  • Regence Blue Shield of Washington
  • Regence Blue Cross and Blue Shield of Utah
  • Asuris Northwest Health
  • Bridgespan

Typically, the virtual visit fee is a qualified expense for a Flexible Spending Account (FSA), Health Savings Account (HSA), or Health Reimbursement Account (HRA). You also may request an invoice for your visit that you can submit to your insurance plan for reimbursement.   As insurance coverage varies widely among plans, we can’t guarantee reimbursement.

How do I submit my bill to my insurance company?

Most insurance companies have medical reimbursement or medical claim forms available on their websites. Claim processes differ among insurers, so please contact your insurance company's claim department directly.

UW Medicine Virtual Clinic 911 

If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 9-1-1 or proceed to the nearest emergency room. ​