Learning Management System

This site provides information on how to access the LMS, Frequently Asked Questions (FAQs), troubleshooting and support information as well as information specific to each UW Medicine site. For information about how to log into the Learning Management System, click the link to the right.

Workstations

On-line training modules are tested and certified to work in the AMC environment. These training modules will typically work outside of the AMC environment, including access from home using personal devices. UW Medicine ITS policy includes support for personal devices on an as time allows basis. If you cannot launch or complete on-line training modules please contact the Help Desk at (206) 543-7012.

UW Medicine LMS Reports

To access LMS Reports you must have been granted security access by your Domain Administrator and have an active UW Medicine or UWPN Account.

Frequently Asked Questions (FAQs)

Accessing the LMS


Use of the LMS requires that you have an active UW NetID account to log into the LMS. This account is the one you use to access MyUW (Where you change your UW Medicine passwords), your @u.washington.edu email and the UW Libraries. For assistance with this account or password refer to the SUPPORT tab for information on contacting UW IT.


If you see a screen like the one below please contact the UW Medicine IT Services Help Desk and they can verify if you have an account in the LMS.


Internet Explorer or Firefox are recommended. On-line training modules are tested and certified to work in the AMC environment. These training modules will typically work outside of the AMC environment, including access from home using personal devices. UW Medicine ITS policy includes support for personal devices on an as time allows basis. If you cannot launch or complete on-line training modules please contact the UW Medicine IT Services Help Desk at (206) 543-7012.


Browsers, browser add-ons and toolbars can block pop-ups. Refer to add-on, toolbar or browser options for allowing pop-ups for the LMS. If you need assistance, refer to the SUPPORT tab for instructions on submitting a help request.


If you see someone else's name on the Learner Home Page, this indicates that another user is logged into the computer you are using. You must RESTART that computer and login with your own credentials.

Using the LMS


Log into the LMS. On your Learner Home Page, click the Learn – Training Schedule drop-down menu located at the top of the screen. On your Training Schedule, change the view to Completed Activities. Click on the name of course. On the course summary page, click the diploma icon to print your certificate of completion. Please note: Not all courses have certificates of completion.


On the Learner Home Page, there is a navigation panel on the left-hand side. Click on the "View My Transcripts." You can also go to the toolbar on the top and click on LEARN - LEARNING ACTIVITY REPORTS - TRAINING TRANSCRIPT. You can print your transcript by pressing the Print button on the upper-right-hand side of the window.


Not all UW Medicine and University of Washington training information is stored in this LMS. Training such as UW Professional & Organizational Development and UW Compliance training are not currently tracked in the LMS.


Check your messages on your Learner Home Page. Any notifications that were sent by email will also appear there. Messages also appear under the Learn – Messages drop-down menu located along the top of the Learner Home Page.


Verify with your manager if you need to take the training. If you still need assistance, go to the SUPPORT tab for information on how to submit an UW Medicine IT Services Help Desk ticket. Be sure to identify the name of the training in your request.


Log into the LMS and select the class on your Learner Home Page. The class will have contact information for withdrawing or registering for another session


As requirements are updated and training deadlines pass, start buttons for online courses may no longer appear on your Learner Home Page. Also, check your transcript to make sure that you have not already completed the course. In some cases, review-only versions of the course are available for self-registration but do not interfere with or count towards completion requirements.


Your name, manager information, email address and other information as it appears in the LMS comes from a variety of other systems of record including Lawson, ADP, HEPPS and PUMA. Updates cannot be made in the LMS. Please contact your manager or human resources representative to discuss the process for requesting changes.


Click the LMS Start Button button and a new window, containing the content, will open


A new content window should open. You may have multiple windows open and it could be hidden. If not, check to see if you have pop-up blockers enabled on your computer.


In general, you will be registered into or assigned training that is required. To view what required training you must complete, log into the LMS. On the Learner Home Page, change the display view to All Training. This will show you all of the training that you have been registered for or has been assigned to you. Each course will have a description including contact information for questions.


Log into the LMS. On your Learner Home Page, change the display view to Upcoming Training. This will show upcoming classroom training that you are registered for.

General Training Questions


Information about reporting relationships comes from the Human Resource Information System in use by your entity and cannot be changed in the LMS. Contact your human resources representative to find out about the process for requesting changes.


Refer to the SUPPORT tab for instructions on submitting a help request.


We value and appreciate your feedback. The LMS contains a variety of online courses created by several groups throughout UW Medicine. Review the course description to find the appropriate contact information specific to that course. Alternately, you may call the UW Medicine IT Services Help Desk and your feedback will be forwarded to the appropriate development team.


Optional training is made available to select workforce members when appropriate. To view what optional training is available for you, use the Search or Categories features of your Learner Home Page.


Go to the ABOUT tab for information about how to request use of the LMS in support of a training or education initiative . Alternately, you can submit a help request. Please include your preferred contact information, details about the request and a member of the ITS LMS Team will contact you.

Support


If you are experiencing issues please review the Frequently Asked Questions (FAQs) prior to contacting the UW Medicine ITS Helpdesk.

Log In - Password Issues

UW Technology
(206) 221-5000
(Mon.-Fri. 8am-8pm, Sun. 1pm-8pm)

Workstations

On-line training modules are tested and certified to work in the AMC environment. These training modules will typically work outside of the AMC environment, including access from home using personal devices. UW Medicine ITS policy includes support for personal devices on an as time allows basis. If you cannot launch or complete on-line training modules please contact the Help Desk at (206) 543-7012.

The ITS Help Desk desk is staffed 24 hours per day/7 days per week.
206.543-7012
mcsos@u.washington.edu

To help resolve your request, please be prepared to provide as much information about the issue including:

  • The name of the training you are trying to access
  • Your location where you are trying to access the training
  • A short description of the problem
  • Your preferred method of contact and follow-up

Current Training & Education Initiatives

Harborview Medical Center:
  • Information about Harborview training and education initiatives can be found on the Harborview Medical Center LMS Intranet page.
UW Medical Center:
  • For more information about UWMC training, review your learner home page in the LMS.
  • Reports: UWMC LMS Reports
    • Note: If you are unable to access the UWMC reports portal, please refer to the SUPPORT tab to contact IT Services for further assistance.
Northwest Hospital & Medical Center:
  • For more information about NWHMC training please visit the NWHMC Intranet Page
UW Medicine Practitioners:
  • Medical Staff Onboarding
The Medical Staff Onboarding program provides new practitioners with an introduction to University of Washington, UW Medicine and UW Physicians. Information about the program can be found on the MSO web site and on the UW Medicine Organization Development & Training orientation web site.
UW Physicians Compliance:

UW Physicians members are required to take training on hire and annually. For more information about training, visit UWP provider Compliance Education.

About the LMS


The UW Medicine Learning Management System is managed by UW Medicine IT Services and provides a platform for delivering and managing education initiatives specific to individual UW Medicine entities as well as initiatives that span the organization.

For technical support information about using the LMS at your site, click the link to the right.

Requests to use the LMS in support of an education initiative

Education initiatives are supported at either the entity or at the enterprise level depending on the nature of the initiative or project. For requests regarding initiatives specific to an entity, please contact the LMS Administrator for your entity. For initiatives that span UW Medicine or cross the boundaries of several entities, please contact the LMS Intake Manager.

Contacts

For requests for projects or initiatives that span UW Medicine, please contact:

Thom Wunder
Learning Program Manager
(206) 685-2668 
twunder@uw.edu

For requests specific to an individual entity or group listed below, please contact:

Harborview Medical Center & Nursing Students

Sergi Villanueva
Harborview LMS Administrator
(206) 744-4868
hmclms@uw.edu

UW Medical Center

Susy Widya
UWMC LMS Administrator
(206) 598-0980
suswidya@u.washington.edu

Learning Gateway: scope includes GME residents and fellows

Caleb Pong
LMS Administrator, Learning Gateway
(206) 543-2119
pongkai@u.washington.edu

Northwest Hospital & Medical Center

Elizabeth Wergin
Education Services Manager
(206) 368-1168
Elizabeth.Wergin@nwhsea.org

Seattle Cancer Care Alliance

SCCA LMS Administrator
(206) 288-7478
UWLMS@seattlecca.org

Valley Medical Center

Valley Medical Center Support Desk
(425) 228-3440 ext. 6200
servicedesk@valleymed.org