Volunteer Positions at UWMC
Patient Escort / Lobby Ambassador
Be a part of our highly regarded team of volunteers who transport, greet and welcome visitors and patients to UWMC. Our Lobby Ambassadors are stationed in the main lobby entrance of the medical center and they play a central role in providing a warm and welcoming environment for each of our visitors. Lobby Ambassadors also provide way-finding information and directions to clinic locations. Patient Escorts assist and escort patients to their appointments throughout the entire medical center complex. In addition, they discharge patients, and deliver specimens, supplies, flowers and patient mail. Volunteers receive training on safe wheelchair handling and patient transport, customer service, and patient confidentiality. The Escort / Lobby Ambassador roles provide our volunteers with a great opportunity to work directly with patients while also experiencing the hospital environment in a major urban acute care facility. In these roles, volunteers become familiar with multiple clinics and service areas throughout UWMC while experiencing the highest level of patient contact of any volunteer position offered at UWMC.
What our volunteers have to say about their experience in these roles
Katie Barrett: "As we care for patients in the hospital, it not only helps the patients (which in itself is amazing) but also serves the whole hospital. This is what makes me want to volunteer at the hospital and is something I am so grateful to do without feeling obligated in any way. This makes volunteering both a way I can serve and grow in the community which is so rewarding."
Jack Mo: "My volunteering at UWMC has been a very valuable experience for me. It has allowed me to meet and interact with a wide spectrum of individuals--ranging from patients to faculty to other volunteers--which has allowed me to learn more about healthcare as well as grow and develop as an individual."
Other Volunteer Positions at UWMC
Opportunities are available in a variety of clinics, nursing units, specialty care areas, physical therapy, post-op, radiology, hospital administration, and liaison roles. Duties in these roles include clerical and office related tasks, stocking supplies, assisting staff in non-patient care functions and providing patient transport. These positions are available on an as-needed, as-available basis. Volunteers are required to complete one month and sixteen hours of service pre-requisite as a Patient Escort or Lobby Ambassador before interviewing with specific departments for these roles. You will be required in these roles to commit to a regular weekday schedule.
Volunteers are required to make a commitment of four hours per week for three months.
Requirements to Volunteer
Excellent customer service skills; ability to perform basic functions of a volunteer role; highly motivated and positive; a willingness to learn and take direction; mature and reliable.
- Complete a criminal background and Washington State Patrol background check prior to placement. Must have a clear record.
- Complete a tuberculosis (TB) screening and receive clearance through UWMC Employee Health. You must meet immunization requirements which include: two measles, mumps, and rubella (MMRs), tetanus and chicken pox vaccines.
- Attend volunteer orientation and complete job-specific training provided by UWMC.
- Sign a statement of commitment.
- Complete all other required training and orientation as required.
- Volunteers must be over eighteen years of age, or eighteen-year-old high school graduates. Sixteen- to eighteen-year-olds who are currently attending high school are eligible to participate in our Summer Teen Program.
Our program does not accommodate job shadowing, internships, court ordered service, or job training programs.