U-Link Log in/Password Issues

​If you forgot your log-in name (UW NetID) and/or password:

  1. If you forgot your log-in name (UW NetID), call the Help Desk 24 hrs/day at 206.685.5518. Note: They will not be able to reset your password; please follow the instructions below.
  2. To reset your password:
    • By phone (8 a.m.–8 p.m. weekdays, 1 p.m.–8 p.m. Sunday): Call the UW Information Technology Service Center at (voice) 206.221.5000, (TTY) 206.685.5352. You will be asked a series of questions to establish your identity.
    • Online (24 hrs/day): Go to the self-service password reset page at https://uwnetid.washington.edu/renew. You will need to answer the security questions you created when you enrolled in U-Link and established your UW NetID.

If you attempted to log-in and received a notice to change your password:

If you attempted to log in to U-Link and received a notice to change your password, this indicates that your UW NetID is older than one year and must be changed to retain U-Link access. To protect UW Medicine patient records and comply with applicable regulations, U-Link users must change their password used to access U-Link at least once per year. Since your University of Washington NetID account and password are used to log into U-Link, this policy applies to your UW NetID account.

​ ​Please note that your current UW NetID password is still valid for accessing any other services available to you through your UW NetID account, but you must change this password before viewing patient records in U-Link.

​​​ ​To change your password:
  • By phone (8 a.m.–8 p.m. weekdays, 1 p.m.–8 p.m. Sunday): Call the UW Information Technology Service Center at (voice) 206.221.5000, (TTY) 206.685.5352. You will be asked a series of questions to establish your identity.
  • Online (24 hrs/day): Go to the self-service password reset page at https://uwnetid.washington.edu/manage.Select the ‘Password’ tab and then enter your current and new password.

U-Link Contact

Physician Liaison Program
206.598.5693 or uwmcpl@u.washington.edu