About Your Bill
Following a patient’s visit, UW Physicians (UWP) or UW Laboratory Medicine will send a summarized statement of charges for the services received at the UW Medicine Neighborhood Clinics to the person listed as the “guarantor” on the patient’s account. The guarantor, who may or may not be the patient, is the person responsible for the bill.
Patients without health insurance coverage are expected to pay their bills within 30 days after they receive their statements – unless they have made other payment arrangements with UWP or UW Laboratory Medicine.
In all other cases, you don’t need to do anything after receiving your itemized statement. We will bill the insurance or other health plan indicated at patient registration. If your health coverage has changed, please update your information as soon as possible.
After processing your claim, most insurers, including Medicare, will send you an explanation of benefits (EOB) that describes how the services were covered and how much you owe, also called patient responsibility. If you have questions about your EOB, contact your health plan.
Please note that for third-party liability cases such as automobile accidents, you are responsible for payment. We will not hold open accounts until settlement is reached with a third-party payer.
Information on health insurance plans
Information on Aetna Insurance
Questions About Your Invoices
Clinical services provided by UW Neighborhood Clinics are billed by UW Physicians (UWP). If you have any questions regarding an invoice you have received from UW Physicians, please contact them directly at 206.543.8606. Representatives are available to assist you from 8 a.m. to 5 p.m., Monday through Friday. You may now pay your UWP bill online (credit card payments only).
Laboratory services are billed by UW Neighborhood Clinics and UW Laboratory Medicine. If you have any questions regarding an invoice you have received from UW Laboratory Medicine, please contact them directly at 206.616.8900. Representatives are available to assist you from 9 a.m. to 5 p.m., Monday through Friday.
Estimated Visit Charges
Information about the estimated charges* for your health services is available upon request. For all records requests, please print the records request form, complete it and fax it to 206.262.0104.
*Any estimates provided are not exact because we cannot know in advance the type and amount of care you and your provider will decide is needed. Your charges will depend on the actual services you receive.