Public Notice: Resolving Complaints

Harborview Medical Center respects the rights of all patients. Patients also share in the responsibility of their care as part of the healthcare team.

A complete copy of the Harborview Patient Rights and Responsibilities is available through your healthcare team, at the Resource Center (GCT-76) or the Admitting Department (GWH Lobby) or available for download​.

Interpreter Services are available by contacting your healthcare team or 206.744.9250.

We encourage you to report any concerns to the staff or manager at the point of care or service so that the issue can be resolved as quickly as possible.

Patients, their family members, registered domestic partners, or legally authorized surrogate decision makers can also report complaints to:

Patient Relations Department
Harborview Medical Center
Location: The Resource Center, Ground Floor, Center Tower, Room 76 (GCT 76)
Address: Box 359942, 325 9th Ave, Seattle WA 98104-2499
Phone: 206.744.5000
Fax: 206.744.4114
Email: comment@uw.edu

Washington State Department of Health
PO Box 47857
Olympia WA 98504-7857
Phone: 1.800.633.6828
Email: HSQAComplaintIntake@doh.wa.gov
Website: http://www.doh.wa.gov/LicensesPermitsandCertificates/FileComplaintAboutProviderorFacility/ComplaintForms.aspx

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800.994.6610
Fax: 630.792.5636
Email: complaint@jointcommission.org
Website: http://www.jointcommission.org/report_a_complaint.aspx"

Qualis Health (for Medicare beneficiaries only)
PO Box 33400
Seattle, WA 98133-0400
Phone: Discharge and Termination of Service Appeals- 877.290.4346
Quality of Care Complaints: 800.MEDICARE or 800.633.4227
Fax: 206.368.2419
Website: http://www.qualishealthmedicare.org/people-with-medicare/file-a-complaint