Major Accomplishments in FY 2014

Build key clinical programs

  • Planned and opened the UW Medicine Maternal Fetal Medicine Clinics at both Yakima Valley Memorial Hospital and Cascade Valley/Skagit Clinic in Arlington, WA.
  • Implemented the Behavioral Health Integration Program (BHIP) at HMC, UWMC, UWNC, and VMC clinics.
  • Completed construction and opened the new state-of-the-art UW Medicine Sports Medicine Center at Husky Stadium.
  • Opened the new UW Medicine Eastside Specialty Center in February 2014.
  • Initiated planning for a UW Neighborhood Clinic in Ballard.
  • Completed ‘Phase 1’ of co-located clinical/research center vision with collaborative care model for Memory and Brain Wellness.
  • Initiated 'Phase 2' expansions of the UW Medicine Eye Institute including planning for the opening of 7th patient pod and new outpatient surgical suite at the end of the year.
  • Completed construction and opened the HMC Endovascular Hybrid operating room.
  • Opened SCCA Medical Oncology clinic at UW Medicine’s Northwest Hospital.
  • Completed the facilities planning for the Alvord Brain Tumor Clinic at UWMC and initiated operational planning for the new center.
  • Developed proposal for the Digestive Health Institute.
  • Expanded scope and volume of referrals associated with the introduction of four new procedures/devices  in Emerging Cardiovascular Therapeutics (CorValve, MitraClip, CTO, EKOS).

Build networks and affiliations

  • Developed and implemented the work plan for UW Medicine to be fully ready to serve as an Accountable Care Organization (ACO) by January 1, 2014.
  • Signed strategic collaboration agreement with PeaceHealth and Capital Medical Center for UW Medicine to serve as their preferred partner for tertiary and quaternary care.
  • Developed relationships with Multicare, Overlake Hospital & Medical Center, PeaceHealth, Skagit Valley Hospital, Cascade Valley Hospital,  Island Hospital, Capital Medical Center, SCCA, and Seattle Children’s to serve as UW Medicine ACO network members.
  • Strengthened regional strategic outreach plan throughout WWAMI region and increased interfacility transfers through UW Medicine Transfer Center for tertiary and quaternary care from the region. Continued focused work with major employers and the State of Washington Health Care Authority to serve as a preferred provider in ACO environment.
  • Achieved approval by the Insurance Commissioner for the SE Alaska ALNW AirCare membership product.
  • Expanded telestroke partner network to include Confluence Health System and St. Joseph’s PeaceHealth.
  • Developed and supported cardiac service line coordination as part of the UW Medicine strategic collaboration with PeaceHealth in Bellingham. 

Deliver excellent service

  • Completed fourth year of the “Patients are First” initiative and convened three Leadership Development Institutes for over 1500 UW Medicine participants.
  • Improved year-over-year inpatient HCAHPS results in 10 of the 11 composites.
  • Completed first call resolution at the contact center for 98% of the UW Medicine clinics.
  • Standardized visit and block types system-wide (visit types down from 725 to 23; block types from 340 to 14).
  • Answered 1.6 million calls at the contact center, up from 1.3 million in FY13.
  • Executed text appointment reminder messages and added access to entry through online appointment and referral requests as portals for new patients and referring providers.
  • Implemented a Sarcoma inpatient pathway resulting in improved patient satisfaction and earlier discharge times.
  • Achieved national recognition from the Scientific Registry of Transplant Recipients for exceptional patient outcomes in kidney and liver transplantation.

Deliver high-quality, safe and affordable patient care

  • Attained UHC Best Performer (4-star status) on the UHC Patient Safety and Quality Dashboard for Patient Safety and Quality at HMC and UWMC.
  • Achieved target YTD on UW Medicine Quality Goals for PSIs, Readmissions, and Ambulatory Preventive Care.
  • Implemented Bar-Code Medication Administration in the inpatient units at HMC and UWMC.
  • Completed Epic Interface  for Registration Accuracy & Address Validation (AccuReg).
  • Participated in the American College of Surgeons’ Trauma Quality Improvement Program (TQIP).
  • Achieved successful TJC Comprehensive Stroke Center designation (1st in WA State).
  • Achieved The Joint Commission Advanced Certification in Palliative Care at UWMC and launched a system-wide program to achieve this certification at all UW Medicine hospitals
  • Implemented the High Utilizer Program and the Peer Bridge Program for behavioral health patients to reduce readmissions and increase linkage to mental health treatment support services.
  • Developed a multi-faceted year-long patient safety project for Labor & Delivery at UWMC.
  • Launched UW PainTrackerTM (“ActionTrackerTM” version) at Sports Medicine Center at Husky Stadium.
  • Implemented UW Medicine system-wide credentialing policy for long acting and extended release opioid prescribing in collaboration with OMSA board and LMS.  
  • Standardized Sports Spine & Orthopedic Health’s Spine surgical implants, resulting in significant savings in FY 14.
  • Led the realignment of tissue procurement for UW Medicine to improve continuity of care and family experience.
  • Implemented blood utilization reduction initiatives, including CPOE blood ordering alerts based on lab values and “Choose Wisely,” a single unit red cell transfusions campaign.
  • Received Qualis Award of Excellence in Healthcare Quality for UWMC project "A Care Pathway and Diuretic Protocol to Decrease Length of Stay, Mortality and Costs on the UWMC Advanced Heart Failure Service".
  • Received Qualis Award of Excellence in Healthcare Quality for HMC project “Fast Track for Burn Care”.

Enhance support for research, teaching and patient care

  • Planned, developed, and supported IT needs of the UW Medicine Accountable Care Network including the Boeing Member Portal.
  • Expanded IT Systems in support of key ambulatory clinic initiatives, including Eastside Specialty Clinic, UW Medicine Sports Medicine Center at Husky Stadium, NWH Meridian expansion, Woodinville clinic expansion, Yakima and Arlington Maternal Fetal Medicine Clinics, and the SCCA Clinic at NWH.
  • Completed a successful rollout of the Epic Ambulatory EHR (EpicCare) in 85 specialty clinics at HMC, UWMC, and primary and specialty clinics at NWH.
  • Completed a successful training program for student workers to implement the Northwest BioTrust Project in the HMC, UWMC and UWNC Clinics.
  • Achieved and maintained Meaningful Use of Inpatient and Ambulatory EHRs.
  • Focused on development of adjunct functions to support productivity: Cerner and Epic Pilots for Dragon Speech Recognition, Transcription interface to EpicCare, and Care Everywhere for electronic data exchange.
  • Launched remote home monitoring pilot with heart failure clinic at Harborview.
  • Established telemedicine clinics in Burns at HMC and OB/GYN in Yakima.
  • Established first acute care stroke CME program.
  • Conducted successful pilot of Ambulatory Network Development CME Networking event between south end UWNC clinic providers and VMC specialists.
  • Launched a Community of Educators for palliative care education across all UW Medicine sites and all UW Health Sciences Schools
  • Expanded trauma and burn outreach educational opportunities.
  • Implemented formal reward/recognition methodology for health care professionals system-wide (PRAISE Awards).