Major Accomplishments in FY 2015

​​Build key clinical programs

  • Developed and implemented the Diabetes Health Integration Program Pilot at UW Neighborhood Clinics in Federal Way and Kent DesMoines.
  • Expanded Urgent Care to UW Neighborhood Clinics in Federal Way and Woodinville.
  • Planned and opened a UW Neighborhood Clinic in Ballard with Primary Care, Urgent Care and NWH Sports Medicine Clinic.
  • Opened a UW Neighborhood Clinic Advanced Practitioner service at Aljoya Thornton Place.
  • Initiated planning for Pain Service reorganization and clinic relocation at HMC.
  • Opened the Memory and Brain Wellness Clinic at HMC.
  • Planned and opened the Weight Loss Management Clinic at UWMC Roosevelt.
  • Established the Virtual Clinic via a partnership with Carena.
  • Establised the Infusion Clinic on 8SE at UWMC.
  • Planned and opened SCCA Infusion services at NWH.
  • Initiated construction phase for the Alvord Brain Tumor Clinic at UWMC with planned opening in mid FY16.
  • Initiated Phase II of Montlake Tower at UWMC with planned opening in mid FY16.
  • Expanded access of the UW Medicine Eye Institute with the opening of new outpatient surgical suite located in the Ninth and Jefferson Building.
  • Completed construction and opened Hybrid operating rooms at HMC and UWMC.
  • Expanded Airlift NW at the Yakima Base to 24/7 coverage.
  • Expanded Tele-Health services for burn, dermatology, psychiatry, and vascular patients.

Build networks and affiliations

  • Developed and implemented the work plan for UW Medicine to be fully ready to serve as an Accountable Care Organization (ACO).
  • Signed a strategic collaboration agreement with Trios Health, in Kennewick, Wash., selecting UW Medicine as the healthcare system of choice for complex tertiary and quaternary care for Trios Health patients.
  • Enhanced relationships with Multicare, Overlake Hospital & Medical Center, PeaceHealth, Skagit Valley Hospital, Cascade Valley Hospital, Island Hospital, Capital Medical Center, SCCA, and Seattle Children’s as UW Medicine’s ACO network members.
  • Strengthened regional strategic outreach plan throughout WWAMI region and increased interfacility transfers through UW Medicine Transfer Center for tertiary and quaternary care from the region.
  • Continued focused work with major employers and the State of Washington Health Care Authority to serve as a preferred provider in ACO environment.
  • Expanded telestroke partner network to four hospitals.
  • Developed and supported cardiac service line coordination as part of the UW Medicine strategic collaboration with PeaceHealth in Bellingham.

Deliver excellent service

  • Completed fifth year of the “Patients are First” initiative and convened three Leadership Development Institutes for over 1500 UW Medicine participants.
  • Improved year-over-year inpatient HCAHPS results in 10 of the 11 composites.
  • Completed first call resolution at the contact center for 98% of the UW Medicine clinics.
  • Contact Center exceeded all service levels for Accountable Care Network.
  • Answered 1.9 million calls at the Contact Center, up from 1.6 million in FY14.
  • Implemented “Option 8” in ambulatory clinics to improve patient experience when calling for health advice.
  • Developed and implemented standard “Next New Available” Report to improve access and transparency across UW Medicine.
  • Initiated a provider line pilot at the Contact Center to improve telephonic pathways for providers.
  • Expanded text appointment reminder messages and added access to entry through online appointment and referral requests as portals for new patients and referring providers.
  • Developed and implemented Centralized Referral Queue Pilot for opthamology patients managed by the Contact Center with plans to expand to additional service lines.
  • Initiated Open Notes program, allowing patients’ access to medical records.

Deliver high-quality, safe and affordable patient care

  • Attained UHC Best Performer (4-star status) on the UHC Patient Safety and Quality Dashboard for Patient Safety and Quality at HMC and UWMC.
  • Achieved target YTD on UW Medicine Quality Goals for PSIs, Readmissions, and Ambulatory Preventive Care.
  • Initiated PERMS (Peri-Operative Enhanced Recovery for Major Spine Surgery) and ERAS (Enhanced Recovery for Abdominal Surgery) projects to improve surgical outcomes and patient recovery at HMC.
  • Participated in the American College of Surgeons’ Trauma Quality Improvement Program (TQIP).
  • Achieved successful TJC Comprehensive Stroke Center designation (1st in WA State).
  • Developed a system-wide workplan and team for Joint Commission Advanced Certification in Palliative Care at all UW Medicine hospitals.
  • Enhanced the High Utilizer Program and the Peer Bridge Program for behavioral health patients to reduce readmissions and increase linkage to mental health treatment support services.
  • Developed a multi-faceted year-long patient safety project for Labor & Delivery at UWMC.
  • Expanded implementation of UW PainTrackerTM (“ActionTrackerTM” version) to Sports Spine & Orthopedic Health locations at HMC.
  • Implemented blood utilization reduction initiatives.

Enhance support for research, teaching and patient care

  • Planned, developed, and supported IT needs of the UW Medicine Accountable Care Network including the Boeing Member Portal and PEBB Contracts.
  • Initiated Phase 2 of Epic Ambulatory rollout, EpicCare Optimazation for all ambulatory outpatient clinics at HMC, NWH and UWMC.
  • Achieved and maintained Meaningful Use of Inpatient and Ambulatory EHRs.
  • Focused on development of adjunct functions to support productivity: Cerner and Epic Pilots for Dragon Speech Recognition, Transcription interface to EpicCare, and Care Everywhere for electronic data exchange.
  • Established telemedicine clinics in Burns at HMC and OB/GYN in Yakima.
  • Launched a Community of Educators for palliative care education across all UW Medicine sites and all UW Health Sciences Schools.
  • Expanded trauma and burn outreach educational opportunities.
  • The Cambia Palliative Care Center of Excellence initiated a Palliative Care Research Fellowship Program through a a grant from the National Heart, Lung and Blood Institute.