In 2014, Fortune needed to have another knee replacement for her right knee, but she was afraid of repeating her past experience. She turned to Dr. Navin Fernando at UW Medicine Hip & Knee Center at Northwest Hospital for assistance. Fernando knew that to help Lauren overcome her fear, she had to be an active participant in making decisions about her care. Patient-centered care means being respectful of and responsive to patient needs and ensures that patient values guide clinical decisions.
Fernando set up a special consult with the hospital’s Surgical Pain Relief Service. Together, they worked to come up with a new drug protocol so Fortune could have the surgery and heal without the medications that made her sick.
"The whole process went so well, and I credit Dr. Fernando for my pain-free life today," said Fortune. "It was a very positive experience."